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Consumer Behaviour eBooks

If you like Consumer Behaviour eBooks, then you'll love these top picks.
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  • Influence, New and Expanded

    The Psychology of Persuasion

    by Robert B. Cialdini, PhD ...
    The foundational and wildly popular go-to resource for the science of influence and persuasion—a renowned international bestseller, with over 5 million copies sold—now revised adding: new research, new insights, new examples, and online applications.In the new edition of this highly acclaimed bestseller, Robert Cialdini—New York Times bestselling author of Pre-Suasion and the seminal expert in the ... Read more

    $20.09 USD

  • Alchemy

    The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life

    by Rory Sutherland ...
    **HOW DOES MAGIC HAPPEN?The Ogilvy advertising legend—“one of the leading minds in the world of branding” (NPR)—explores the art and science of conjuring irresistible products and ideas."Sutherland, the legendary Vice Chairman of Ogilvy, uses his decades of experience to dissect human spending behavior in an insanely entertaining way. Alchemy combines scientific research with hilarious stories and ... Read more

    $16.79 USD

  • 品味，從知識開始：日本設計天王打造百億暢銷品牌的美學思考術【暢銷紀念版】

    センスは知識からはじまる

    by 水野學, みずのまなぶ ...
    Translated by 葉韋利 ...
    Series series HELLO DESIGN
    good design company 負責人熊本熊、ANA、UNIQLO日本創意品牌總監──────水野學──────毫無保留，全面公開！打造暢銷品牌的成功祕訣╳提升工作價值的美學思考日本設計天王－－水野學，曾榮獲世界三大廣告獎「The One Show」金獎、D&AD銀獎等多項國際獎項，其設計理念強調除了美感，也要兼具銷售力。水野學曾與眾多日本知名品牌合作，利用自身美學品味，為品牌設計出獨具特色的產品，例如NTT docomo、茅乃舎、相鐵、J... ... Read more

    $7.14 USD

  • This Is Service Design Doing

    by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider ...
    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service ... Read more

    $30.99 USD

  • 不當行為：行為經濟學之父教你更聰明的思考

    Misbehaving: The Making of Behavioral Economics

    by 理查‧塞勒, Richard H. Thaler ...
    Translated by 劉怡女 ...
    Series series 商戰系列
    過去30年間，經濟學界最重大的一場革命！行為經濟學之父、呼聲最高的諾貝爾經濟學獎候選人，重量級代表作！「當代最懶惰也最不凡的經濟學奇才！」──《快思慢想》作者 丹尼爾‧康納曼「如果我必須跟一位當代天才困在電梯裡，我會選擇塞勒。」──《異數》作者 麥爾坎．葛拉威爾「塞勒博士研究人類行為四十餘年，在過去五年內，操盤績效擊敗99%同類基金，不景氣中逆勢增長至37億美元！」──彭博新聞社★美國亞馬遜、《紐約時報》暢銷書排行榜冠軍★《經濟學人》年度選書★《金融時報》、麥肯錫年度最具影響力6本書之一★諾貝爾經濟學獎得主 丹尼爾‧康納曼、羅伯‧席勒 共同推薦★台大經濟系副教授馮勃翰 審定人類會做出不符經濟學預測的行為？當我們談到經濟時，真該把自己擺進算式裡！行為經濟學無所不在，... ... Read more

    $8.09 USD

  • 峰值體驗：洞察隱而未知的需求，掌握關鍵時刻影響顧客決策

    by 汪志謙, 朱海蓓 ...
    Series Book 452 - 天下財經
    ✓兩岸三地EMBA執行長、企業經營者齊聲推薦✓簡體版空降年度暢銷書排行，豆瓣8.2分好評✓「得到」學習平台超人氣大課精進版消費者注意力不到8秒不做在關鍵時刻上的行銷，都是浪費！掌握進店、轉化、複購、推薦四大決策的體驗設計最小時間單位就能發揮最大商業價值！使人一見就進、一進就買、一買再買、一傳千里的新定位法則！作者汪志謙協助企業品牌成長超過二十年、現為兩岸知名品牌顧問。他發現企業在設計服務體驗時經常誤入以下盲區：喜歡從自己的角度思考，而不是站在顧客的角度經常把錢花在不是顧客想要的事情上不知道自己美在哪裡，更不知如何放... ... Read more

    $7.97 USD

  • The Millionaire Next Door

    by Thomas J. Stanley, William D. Danko ...
    Series Book 2 - Millionaire Set
    How do the rich get rich? An updated edition of the "remarkable" New York Times bestseller, based on two decades of research ( The Washington Post).Most of the truly wealthy in the United States don't live in Beverly Hills or on Park Avenue. They live next door.America's wealthy seldom get that way through an inheritance or an advanced degree. They bargain-shop for used cars, raise children who ... Read more

    $14.39 USD

  • 品牌的技術和藝術：向廣告鬼才葉明桂學洞察力與故事力（暢銷慶祝版）

    by 葉明桂 ...
    這時代要賣的不只是商品，更是洞察人性的故事全聯、高鐵、左岸咖啡、茶裏王廣告成功背後的推手之一奧美集團首席策略顧問、廣告鬼才葉明桂三十八年功力首度傳授網路時代人人都要有的洞察力和故事力好廣告需要創意與策略，更需要找到觸動人心的那把關鍵鑰匙！．這是一本老師傅的精華！如果你是行銷人或商人，本書將啟發你推廣商品的點子；如果你是開店的老闆，本書可以教你差異化定位；對於從事數位行銷傳播的工作者，本書將補足你數位傳播所需要加強的品牌專業。「你相信世界上有這麼一間左岸咖啡館嗎？」「我希望有！」擁有三十八年廣告界經驗，葉明桂擅於精準觀察現代人需求與世代價值觀的變動，成功打造左岸咖啡館、麥斯威爾咖啡、茶裏王、高鐵、全聯等50個著名品牌。透過品牌形象建立的案例經驗，葉明桂將與讀者分享他的說故事心法，教你說出打動人心的好故事。葉明桂以十幾篇文章來... ... Read more

    $8.48 USD

  • Good Services

    How to Design Services that Work

    by Lou Downe ...
    Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common ... Read more

    $18.99 USD

  • The Paradox of Choice

    Why More Is Less, Revised Edition

    by Barry Schwartz, Nathan N. Cheek ...
    In the spirit of Alvin Toffler’s Future Shock, a social critique of our obsession with choice, decision fatigue and how it contributes to anxiety, dissatisfaction and regret. This paperback includes a new preface from the author.Whether we're buying a pair of jeans, ordering a cup of coffee, selecting a long-distance carrier, applying to college, choosing a doctor, or setting up a 401(k), everyday ... Read more

    $12.19 USD

  • 專注力協定：史丹佛教授教你消除逃避心理，自然而然變專注【暢銷新裝版】

    Indistractable: How to Control Your Attention and Choose Your Life

    by 尼爾．艾歐, Nir Eyal, 李茱莉, Julie Li, 陳映竹 ...
    分心，是想要逃離正在做的事。鎖定觸發行為的動機，拔除分心源頭、打造高績效空間，用10％時間的專注，換取90％時間的悠哉。◎亞馬遜商業領導類年度最佳書籍TOP 20◎亞馬遜 ★★★★★ Top 1暢銷書◎《原子習慣》、《Deep Work深度工作力》、《隱性潛能》等重量級作者一致推薦◎《原子習慣》作者詹姆斯．克利爾：「本書提供了架構，讓你獲得成功所需的專注力。」▌為什麼需要再讀一本專注力的書？因為這有可能是最後一本。 ▌分心的人有可能變專注？肉食者要變成素食者很難，不過，一旦將自己定位成「素食主義者」，不吃肉就變成理所當然，這便是身分協定的威力。本書中共有3種協定來鞏固我們珍貴的專注力。作者尼爾．艾歐的前作《鉤癮效應》探討如何打造熱銷商品，已成為矽谷新創公司人手一冊的寶典。有感於生活充斥著愈來愈多導致分心的產品與誘因，我們愈來愈傾向於獲得即時的滿足，因此他決定站在普羅大眾的立場，研究如何.. ... Read more

    $10.26 USD

  • 推力：每個人都可以影響別人、改善決策，做人生的選擇設計師【終極增訂版】

    Nudge: The Final Edition

    by 理查．塞勒, Richard H. Thaler, 凱斯．桑思坦, Cass R. Sunstein ...
    Translated by 張美惠 ...
    最經典的行為經濟學鉅作，增量50％全新內容諾貝爾經濟學獎得主 理查．塞勒╳《雜訊》共同作者 凱斯．桑思坦★全球暢銷逾200萬本★兩位作者親自修訂全書，新增新冠疫情、智慧揭露、淤泥效應、內容篩選等主題★《紐約時報》暢銷書、《經濟學人》年度選書、《金融時報》年度選書✦《快思慢想》作者康納曼盛讚：「很少有書能夠改變全世界，但《推力》做到了。終極增訂版太棒了：有趣、有用、有智慧。」✦《逆思維》作者亞當．格蘭特力薦：「這是使用行為科學指導決策和政策的黃金標準，終極增訂版甚至比初版更好。」輕輕一推就能改變人心的神奇力量！說服不必聲嘶力竭，改革無須劍拔弩張。所有工作者、教師與父母都需要的一本書！生活很忙、時間很少、選擇很多，但我們做的決定常常不太高明。善用推力，結果將大不相同。《推力》出版十多年以來，全球暢銷逾200萬冊，並為這個世界帶來數不盡的改變。如今，兩位作者從頭到尾修訂了《推... ... Read more

    $11.15 USD

  • The Anti-Capitalist Book of Fashion

    by Tansy E. Hoskins ...
    *Selected by Emma Watson for her Ultimate Book List*Fashion is political. From the red carpets of the Met Gala to online fast fashion, clothes tell a story of inequality, racism and climate crisis. In The Anti-Capitalist Book of Fashion, Tansy E. Hoskins unpicks the threads of capitalist industry to reveal the truth about our clothes.Fashion brands entice us to consume more by manipulating us to ... Read more

    $9.49 USD

  • Customer Centricity

    Focus on the Right Customers for Strategic Advantage

    by Peter Fader ...
    A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong—like the coffeehouse giant Starbucks—have only recently started to figure this out.Starbucks is one of many ... Read more

    $12.99 USD

  • This Is Marketing

    You Can't Be Seen Until You Learn to See

    by Seth Godin ...
    **#1 Wall Street Journal BestsellerInstant New York Times BestsellerA game-changing approach to marketing, sales, and advertising.**Seth Godin has taught and inspired millions of entrepreneurs, marketers, leaders, and fans from all walks of life, via his blog, online courses, lectures, and bestselling books. He is the inventor of countless ideas that have made their way into mainstream business ... Read more

    $9.59 USD

  • Sell Well

    How to nail every sale, every time

    by Clive Gibson ...
    A new breakthrough technique to successfully conclude sales ... every time.If you close more sales, you’ll make more money, right? Research has revealed that more sales are successfully concluded when a technique is used whereby the salesperson asks questions of a client rather than just informing them of a product or service. Sell Well: How to make every sale, every time introduces this technique ... Read more

    $8.69 USD

  • The Choice Factory

    The award-winning guide to behavioural science and marketing

    by Richard Shotton ...
    **Uncover the psychological shortcuts that shape every decision you make – and learn how to use them in business.Voted #1 in the BBH World Cup of Advertising Books**Winner of the Sales and Marketing Category at the Business Book AwardsBefore you can influence decisions, you need to understand what drives them. The Choice Factory is an essential read for anyone who wants to learn.By observing a ... Read more

    $18.09 USD

  • The Psychology of Selling

    Increase Your Sales Faster and Easier Than You Ever Thought Possible

    by Brian Tracy ...
    Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Read more

    $12.79 USD

  • 看得見的品牌力：從人心到AI的行銷心理地圖

    The Visible Power of Brands: How Marketing Psychology Connects Human Minds and AI

    by 高登第 ...
    真正長久而成功的品牌，關鍵不在於龐大預算，而在於真正理解人心。本書精選88個代表性品牌案例，展現不同心理層面的策略運用，一語道破與消費者對話的底層機制！品牌的關鍵，不在於你說了什麼，而在於他們感受到什麼。我們每天都在作選擇，卻不一定知道自己的決定早已在品牌設計好的心理劇本中發生。我們為何記得某句廣告詞？為何偏愛某家香水、某種包裝顏色？那些心理驅力，其實正左右著我們的行為與認同。本書從心理學的角度出發，拆解品牌與消費者之間的情感結構，解析動機、感官、記憶、情緒、態度、認同、社會影響、文化脈絡到AI共創等面向如何在選擇與忠誠度上發揮作用。內容涵蓋品牌如何被消費者記住、品牌語言如何設計才能打動消費者、如何了解消費者的心理動機，以及破解消費決策後的認知陷阱。並且，在AI崛起的今天，品牌溝通不再局限於「人對人」。AI正逐漸成為品牌與消費者互動的重要參與者，能透過語言生成、情境模擬與即時回應 ... Read more

    $8.54 USD

  • Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    by Joey Coleman ...
    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

    $11.69 USD

  • The JOLT Effect

    How High Performers Overcome Customer Indecision

    by Matthew Dixon, Ted McKenna ...
    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Read more

    $14.29 USD

  • Flawless

    Lessons in Looks and Culture from the K-Beauty Capital

    by Elise Hu ...
    **One of Porchlight's Business Books of the Year | One of Vox's Best Books of 2023 | An NPR Book of the Day | Required Reading from New York Post | One of Nylon's 13 May Books to Add to Your Reading List | One of PureWow's 14 Books to Read for AAPI Heritage Month | One of W Magazine's 14 Books to Dive Into This Summer | One of Betches' Best Summer Reads of 2023An audacious journalistic exploration ... Read more

    $11.69 USD

  • The Paradox of Choice Updated Edition

    Why More Is Less

    by Barry Schwartz ...
    Whether we’re buying a pair of jeans, ordering a cup of coffee, purchasing shampoo from the drug store, selecting a long-distance carrier, applying to college, choosing a doctor, or setting up a 401(k), everyday decisions--both big and small—have become increasingly complex due to the overwhelming abundance of choice with which we are presented.Your students may assume that more choice means ... Read more

    $12.79 USD

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  • 看不見的影響力：華頓商學院教你看清自己如何受影響，做最好的決定【暢銷慶祝版】

    Invisible Influence: The Hidden Forces that Shape Behavior

    by 約拿．博格, Jonah Berger ...
    Translated by 許恬寧 ...
    Series series big
    你比自己想的更容易被左右！為何我們有時顯得盲從，有時又刻意不做別人已經在做的事？我們以為做決定的是自己，卻忽略了背後的「社會影響力」。＊ 冠軍暢銷書《瘋潮行銷》作者又一剖析人類行為的代表作＊****《何時要從眾？何時又該特立獨行？》暢銷慶祝版──不論你想成功銷售產品或聰明過生活，都必須洞悉無所不在的「社會影響力」。．為什麼熟悉市場的專業人士也無法預測哪些商品會暢銷？．為什麼有些品牌要付錢請某些名人別穿自家衣服？．為什麼LV等精品業者應該鼓勵仿冒？．為什麼外觀越普通的國民車賣得越好？．為什麼家中排行才是選拔頂尖運動員的關鍵？．為什麼政府的節能宣導一點效果也沒... ... Read more

    Was $8.92 USD Now $7.58 USD