Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for...

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that custome...

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to intr...

As artificial intelligence continues to integrate into our lives, its influence reaches far beyond technology and business—it is reshaping society itself. The Human Element in AI: How Artificial Intelligence Impacts Society explores the profound ways AI is transforming our world, from the way we work and communicate to how we understand privacy, ethics, and human connection.This book examines both the opportunities and challenges AI brings to society, discussing its effects on empl...

Despite being the wealthiest nation on earth, the United States spends much of its healthcare money and resources pursuing the wrong goal: curing people after they get sick. In this provocative book, Nicholas J. Webb charts a bold new path that puts the focus not on reactionary treatment but on anticipation and prevention. Emerging digital technologies now make it possible to collect, analyze, and act upon the enormous quantities of health-related data that every individual genera...

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that custome...

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to intr...

Medieval churches are one of the most remarkable creative and technical achievements in architectural history. The complex vaults spanning their vast interiors have fascinated both visitors and worshippers alike for over 900 years, prompting many to ask: ‘How did they do that?’ Yet very few original texts or drawings survive to explain the processes behind their design or construction.This book presents a ground-breaking new approach for analysing medieval vaulting using advanced d...

In today’s hypercompetitive business environment, the difference between winning and losing is often slight. It’s like a race, where the fastest runner who crosses the line just One Step Ahead of the pack is victorious—and the number two finisher is quickly forgotten. This insightful book, packed with proven concepts, shows you how to keep your organization in front of the competition. Using his decades of global business experience, Nicholas J. Webb reveals how innovation...

For over 30 years, I’ve been honored to serve some of the best brands in the world as a consultant and strategic advisor. I’ve seen highly respected CEOs, leaders, and managers launch “quality of work life” initiatives. These leaders rightly believed that happy employees were better employees, and they sought changes that would fulfill those conditions. Regrettably, despite high expectations, these programs nearly always failed. The metrics they were designed to improve—pr...

Lucid Leadership tackles the toughest challenge facing organizational leaders today: how to get unfiltered, honest information from multiple sources and transform it into industry leading growth. In this powerful audiobook, the father and son team of Nicholas and Chase Webb reveal how leaders facing a bewildering mass of data and opinions can cut through the static, get a grip on reality, make affective decisions, and lead their organizations to sustained success....

Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a culture of happiness and clarity within organizations, each section builds on the next,...