Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Custo...

One of the most persistent, troubling, and divisive of the ideological divisions within modernity is the struggle over the Enlightenment and its legacy. Much of the difficulty is owed to a general failure among scholars to consider how history, philosophy, and politics work together. Rethinking the Enlightenment bridges these disciplinary divides. Recent work by historians has now called into question many of the clichés that still dominate scholarly understandings of the Enlightenment’s l...

Liquid hydrogen is shown to be the ideal fuel for civil transport aircraft, as well as for many types of military aircraft. Hydrogen Aircraft Technology discusses the potential of hydrogen for subsonic, supersonic, and hypersonic applications. Designs with sample configurations of aircraft for all three speed categories are presented, in addition to performance comparisons to equivalent designs for aircraft using conventional kerosine-type fuel and configurations for aircraft using liquid ...

This books attends to what in French, since the 1980s, has been called the passeur, the figure of the intellectual, mediator, translator or journalist, who is also a socialized being in the world.The volume sets out from biographical contexts in such a way that the work as a whole is offered as a gallery of portraits leading from one kind of cultural understanding to another and then another... Geographically, the range is broadly European (England, France, Germany, Holland, Italy, Poland,...

Kauai: The Perfect Getaway for Relaxation and AdventureKauai, the oldest Hawaiian island, was formed through volcanic activity. Referred to as the “Garden Island,” Kauai boasts a lush landscape. This abundant greenery results from its frequent rainfall, earning it the distinction of being home to the rainiest spot on Earth, with an astonishing annual rainfall of around 450 inches (equivalent to 40 feet).Consequently, Kauai is adorned with numerous waterfall...

Discover Italy's Most Scenic Landscapes, Arts, and FoodEmbark on an unforgettable journey along the sun-kissed shores of the Amalfi Coast with this 2023 travel guide.The Amalfi Coast boasts a rich cultural heritage that has stood the test of time. Unearth the secrets of ancient cathedrals and historic architecture that grace these idyllic towns. Wander through enchanting cobblestone streets and vibrant piazzas, where the spirit of Italy's artistic legacy co...

The relationship between Augustine of Hippo and the subject of gender raises important questions. Augustine and Gender address these issues head-on. This volume offers original interpretations of the many ways that gender appears throughout Augustine’s thought and works. Contributions draw from a wide range of sources including Augustine’s sermons, letters, treatises, and dialogues. Readers will discover detailed analyses about the nature of desire and emotion, the politics of sex...

Author Ray Daniels provides the brewing formulas, tables, and information to take your brewing to the next level in this detailed technical manual.

For centuries smoke-flavored beers, also known as rauchbier, survived modernization in a small enclave centered around Bamberg, Germany. Today new examples are being made by brewers throughout the U.S. Enjoy the history, culture, and brewing of these wonderful beers with this informative volume. Geoff Larson, founder of Alaskan Brewing Company in Juneau, Alaska, has been working with smoke to create Alaskan Smoked Porter since 1988. It continues to be one of the classic American examples o...

With growing concerns surrounding the impact of climate change on both native and invasive pest invasions, coupled with the rising threat of global food insecurity, more research is required to understand the major insect pests of cereals, including how best to control and monitor them.Advances in understanding insect pests affecting wheat and other cereals provides a comprehensive review of the wealth of research that addresses this challenge. This collec...

Highlights the relationship between climate change and the emergence of invasive insect crop pestsConsiders the key challenges facing the identification of crop insect pests and the role of new, emerging technologies in improving the rate of detection (e.g. image-based, DNA barcoding)Reviews the establishment of successful integrated pest management (IPM) programmes to control and/or eradicate the existence of invasive species

By 1840, American politics was a paradox-unprecedented freedom and equality for men of European descent, and the simultaneous isolation and degradation of people of African and Native American descent. Historians have characterized this phenomenon as the 'white republic.' Race and the Early Republic offers a rich account of how this paradox evolved, beginning with the fledgling nation of the 1770s and running through the antebellum years. The essays in the volume, written by a wide array o...