This book describes a mentoring relationship that began in 1999 between a forty-year-old, white, upper-class physician and an eight-year-old African American boy from the inner city. It is told in parallel; we each wrote our recollections without reading each other's. This was done so that neither of our writings would influence those of the other. In some cases, the memories actually differ or even conflict. This is exactly the point that the book hopes to convey. Due to our background an...

Designing Healthcare That Works: A Sociotechnical Approach takes up the pragmatic, messy problems of designing and implementing sociotechnical solutions which integrate organizational and technical systems for the benefit of human health. The book helps practitioners apply principles of sociotechnical design in healthcare and consider the adoption of new theories of change. As practitioners need new processes and tools to create a more systematic alignment between technical mechanisms and ...