Questo volume vuole aiutare i consulenti di banca e assicurazioni a utilizzare con efficacia e professionalità il confronto con il cliente, attuale o potenziale, con particolare riferimento all’utilizzo del telefono dall’agenzia, dal call center “interno-esterno” o dal servizio clienti.

At the heart of Rethinking the “Adolescent” in Adolescent Literacy is a call to English language arts teachers to examine the very assumptions of adolescence they may be operating from in order to reimagine new possibilities for engaging students with the English curriculum.Relying on a sociocultural view of adolescence established by scholars in critical youth studies, the book focuses on classrooms from diverse contexts to explain adolescence as a constr...

Showcasing the voices, perspectives, and experiences of rural English teachers and students, Teaching English in Rural Communities promotes equity, diversity, and inclusivity within rural education. Specifically, this book develops a Critical Rural English Pedagogy (CREP), which draws attention to issues of power, representation, and justice related to rurality. Based on the assumption that “rurality” is a social construct, CREP critiques deficit-laden stereotypes and renderings of rural p...