Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

In this groundbreaking collection, editors Lindsay G. Oades, Narelle Lemon, Jacqui Francis, and Tim Lomas explore wellbeing literacy—the capability to understand and effectively use wellbeing language to enhance flourishing for oneself, others, and society. Drawing together international scholars across diverse disciplines, this volume examines how intentional communication about wellbeing serves as a critical mechanism for personal and collective thriving.Moving beyond simplistic ...

This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour.

A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.

This book brings together two bodies of knowledge - wellbeing and recovery. Wellbeing and 'positive' approaches are increasingly influencing many areas of society. Recovery in mental illness has a growing empirical evidence base. For the first time, overlaps and cross-fertilisation opportunities between the two bodies of knowledge are identified. International experts present innovations taking place within the mental health system, which include wellbeing-informed new therapies, e-health ...

Dear Diary I am writing to you with the aid of my Spotted Giraffe pen. You know, the one that looks like a horse. A new girl has come to Peppercorn Valley. Her name is Ophelia Crisp and she is Verity’s cousin. I am keeping a close eye on Ophelia. She is sullen and secretive and shrouded in mystery. Ophelia Crisp is UP TO SOMETHING. I am certain of it. My Secret Spy files are overflowing. Need I say more? Truly Tan

Daisy loves watching the ponies that wander wild through the woods near her home. They’re beautiful but she’s always been afraid to get too close. Then one day, to Daisy’s amazement, a pretty silvery-white pony approaches her. Can it tell how much Daisy needs a friend?

Brave, clever and never more than a whisker away from adventure … One stormy night a little black kitten is left on the museum steps. Tabby cat Tasha is eager to show Peter the hidden passages and secret corners, though not all the kittens are so welcoming. The pair set out to catch the rat that’s been stealing from the Dinosaur Gallery. But when they have a spine-chilling run-in with a tyrannosaurus, will anyone come to their rescue?

This comprehensive volume offers ideas, examples, and guidance to help coaches develop skills in their coaching practice, specifically in the areas of health and wellbeing as they are experienced by their clients.The book also explores the growing importance of wellbeing coaching within the wider coaching world and the health sector. Starting with definitions of wellbeing and health coaching, then delving into health and wellbeing issues faced by clients, and tools for coaches alon...

It is commonly accepted that "exercise is good for children" but, considering the number of children worldwide exercising, we know comparatively little, compared to adults, about how specific mechanisms influence health and sports performance. There are considerable obstacles that challenge the progress of paediatric research, not least in relation to ethical and methodological considerations. Therefore, advances in the science and clinical application of paediatric exercise physiology, ps...

A deeply inspiring real-life story of a mother's journey from personal loss to emerge with renewed love, compassion, and purpose shows how overcoming grief can unlock our highest calling.Flight Of The Spirit invites readers to witness transformation as the soul rises above fear, doubt, and limits toward self-awareness and inner strength. The worst tragedies can serve as a catalyst for profound realisation: through loss, we can support others in true healing.Journey with Joc...

Welcome to the Clancy of the Outback series.Eleven-year-old Clancy has been thrust into life out woop-woop. These are the stories of his outback adventures at his uncle's sheep station, Overflow Station.In this book, Big Bill decides to bring the shearing forward and Mum and Little Bill and Clancy clean the shearers' quarters. Big Bill is keen to see if Mum will do the cooking for the gang but in the end a cook arrives with the shearers. Little Bill shows Clancy how to thro...