Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour.

A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.

When Bigsy and his new owner met for the first time, he was an unloved and neglected little horse. His transformation to the bubbly personality he is today inspired her to write this story of hope, adventure and friendship. With a forever home full of love and care, Bigsy developed a zest for life that inspired him to chase his dream of becoming a champion and an international star – thanks to his special hidden talent for doing the limbo! The Adventures of Bigsy the Little Horse is a fabl...

Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure.

Do you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you.

Acts of Courage forges immediacy and honesty between a vast range of Australian stories, generating forgiveness and hope in the act. Oades’ unwavering loyalty to the words, sounds and silences of everyday conversations conveys a steadfast loyalty to the experiences and the people from which they come. This trilogy celebrates not only the Australian spirit through times of hardship, but everyday, extraordinary, acts of courage.Stories of Love and Hate was made in r...

One of the most famous voices to have survived from the Roman world, Catullus's poetry is still amongst the most popular and widely read. But what is it that makes this 2,000-year-old voice so relevant, so personal, and so endlessly fascinating? Reinvigorating discussions around the nature of Catullus's lyricism, Catullus in Twentieth-Century Music takes a completely new approach to Catullus and ideas of lyric. It centres around four musical works from the twentieth century, each ...

Guides you through a comprehensive, practical and personalised process as you negotiate the pitfalls and reap the rewards of starting your own coaching business. This title helps to establish and develop your coaching practice by identifying how you will handle each of ten key aspects of your business

A deeply inspiring real-life story of a mother's journey from personal loss to emerge with renewed love, compassion, and purpose shows how overcoming grief can unlock our highest calling.Flight Of The Spirit invites readers to witness transformation as the soul rises above fear, doubt, and limits toward self-awareness and inner strength. The worst tragedies can serve as a catalyst for profound realisation: through loss, we can support others in true healing.Journey with Joc...

The cookbook revolution is here, "Follow-The-Flow Cookbooks: The Fabulous book of dinners". This groundbreaking collection is the first of its kind, packed with 68 easy-to-follow delicious recipes in an A4 size.Not sure what to cook for dinner? Tired of hard to follow recipes?This cookbook is a world's first, a game changer! This book doesn't just work, it excels. Perfect for beginners, students, the elderly, the neurodivergent and anyone else seeking a delightful cooking e...

Throughout his life, he loved learning and would often say of his books, “These are not just books; these are my friends.”The Oads were a Hindu caste in Pakistan who were “constructors,” and as such, they were looked down upon.One of them was Rubina Oad’s late father, who she pays tribute to in this book. Unlike most of his peers, he did not accept his predetermined fate.Instead, he sought to change his circumstances and refused to accept a life of adversity. In the...