The bestselling guide to motivating and managing every employee—updated for the new world of business!As a supervisor in today’s highly competitive world, you must not only get more out of each employee—you must also prove your department’s strategic impact on the organization. This popular, highly practical guide helps you make your department shine. The Boss’s Survival Guide, Second Edition, has been updated to help you manage today’s hot-button issues, ...

#1 NEW YORK TIMES BESTSELLER • More than two million copies in print! The premier resource for how to deliver results in an uncertain world, whether you’re running an entire company or in your first management job.“A must-read for anyone who cares about business.”—The New York TimesWhen Execution was first published, it changed the way we did our jobs by focusing on the critical importance of “the discipline of ex...

WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that hav...

New York Times columnist Alina Tugend delivers an eye-opening big idea: Embracing mistakes can make us smarter, healthier, and happier in every facet of our lives.In this persuasive book, journalist Alina Tugend examines the delicate tension between what we’re told—we must make mistakes in order to learn—and the reality—we often get punished for them. She shows us that mistakes are everywhere, and when we acknowledge and identify them correctly, we can imp...

You do not need to climb to the top of the coldest, highest mountain to be Zen. You do not need to crawl on your hands and knees, seal yourself away in a cave, or stop eating birthday cake. Most importantly, at least for this book, you do not have to quit your job to be Zen. In Office Zen, you will learn how Zen can exist in any moment and any place, even the most stressful and high-strung office.Office Zen will be the first book to incorporate the Zen principles ...

Protect Yourself – and Your Job. A one-of-a-kind corporate survival guide based on the combined wisdom of 102 people with real jobsSuzen Fromstein has created the ultimate corporate survival guide for any person starting out or in transition. The survival strategies identified in Suits and Ladders: Ten Proven Ways to Keep Your Job Safe (with a few jokes thrown in) are universal and transcend national borders, industries and genders.These are the same strategies 102 real peo...

Survive and Thrive as a Nurse in Today's New Health-Services LandscapeWelcome to the compassionate and caring world of nursing! You are entering a profession that offers great rewards and endless opportunities. But you must prepare for the challenges ahead and do everything you can to ensure that you experience the best that nursing has to offer.Get off to the right start in your new profession by learning how to:• Find the job that's perfect for you• Create y...

The era of authoritarian cowboy CEOs like Jack Welch and Lee Iacocca is over. In an age of increasing transparency and access, it just doesn't pay to be a jerk—to employees, customers, competitors, or anyone else. In Nice Companies Finish First, Shankman, a pioneer in modern PR, marketing, advertising, social media, and customer service, profiles the famously nice executives, entrepreneurs, and companies that are setting the standard for success in this new collaborative world. He...

In an advanced society like the U.S., where an array of processes work against gender inequality, how does this inequality persist? Integrating research from sociology, social cognition and psychology, and organizational behavior, Framed by Gender identifies the general processes through which gender as a principle of inequality rewrites itself into new forms of social and economic organization. Cecilia Ridgeway argues that people confront uncertain circumstances with gender belie...

Workplace injuries are common avoidable and unacceptable. The Political Economy of Workplace Injury in Canada reveals how employers and governments engage in ineffective injury prevention efforts intervening only when necessary to maintain the system's legitimacy. Dr. Bob Barnetson sheds light on this faulty system highlighting the way in which employers create dangerous work environments yet invest billions of dollars into compensation and treatment. Examining this dynamic clarifies the w...

Tired of swimming with the sharks? Fed up with that big ape down the hall? Real animals can teach us better ways to thrive in the workplace jungle.You’re ambitious and want to get ahead, but what’s the best way to do it? Become the biggest, baddest predator? The proverbial 800-pound gorilla? Or does nature teach you to be more subtle and sophisticated?Richard Conniff, the acclaimed author of The Natural History of the Rich, has survived savage beas...

Evidence from neuroscience shows that individuals and organizations are more successful when people are encouraged to take risks, explore new ideas, and channel their energies in ways that work for them. And yet many organizations are filled with bullies, vicious gossip, undermining behaviours, hijacking tactics, political jockeying for position, favouritism and other factors that instil fear and impede productivity. It is no wonder that organizations are actively looking at how they can i...