Leadership Skills for Dental ProfessionalsEquips all members of the dental team with the key leadership skills for professional and personal lifeLeadership Skills for Dental Practitioners: Begin Well to Finish Well is an authoritative guide to better leadership in dentistry. Designed to prepare every member of the dental team for the leadership tasks and challenges they will face in general practice, this comprehensive resource hel...

Succession management, often little more than an annual form-filling chore and a throwback to 'chess board' charting of 1950s multinationals, needs revitalisation to become a key driver of organisational renewal in the twenty-first century. Whilst recent corporate failings have focused attention on the difficulties of leadership succession, those organisations which have made the transition to greatness have understood the impact of strategic resourcing in renewing their leadership capabil...

The tricks that experts and top professionals use to overcome difficult people.Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult PeopleIncludes how to:• Understand the different types of troublemakers• Stay calm and firm when other people can’t• Deal with difficult bosses, direct reports, and colleagues• Create win-win scenarios• Develop productive relationships with people you don’t like

Every day, business owners, managers and leaders are expected to deliver more and more with less and less. They have fewer people, smaller budgets and -crucially-less time. Lack of time to make decisions has become the most stressful part of life for many business people.In a time-poor, fast-moving world we need a new approach.In this breakthrough book, Ken Hudson shows you how to achieve amazing results in time-pressure situations using Speed Thinking.Speed Thinkin...

A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms.The depiction of the content with diagrams aids the process of quick reference and ease of understanding. The tools and techniques can be utilise...

Developing leadership skills is essential if you want to clamber upthe career ladder. Whether you're trying to motivate and inspire yourimmediate team or manage your boss(es), this is the book for you.Packed with advice on how to build your influence positively, Lead others effectively will help you to realise your ambitions.Chapters include:Leading people in difficult timesManaging change

Do you find it hard to say 'no'? Are you tongue-tied in important meetings? Assert Yourself will help you find your voice and stand up for yourself without appearing aggressive.Full of practical advice on how to change the way you work and livefor the better, the book contains a self-assessment quiz, step-by-stepguidance, top tips, common mistakes and advice on how to avoid them,summaries of key points, and lists of handy books and websites.

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, practical language, this book takes you through how you can develop and susta...

Burnout is costing us. There are the personal costs to health and finances, organisational costs in lost productivity and sick leave, and national costs when it comes to healthcare services and similar. Following her own first-hand experience, as well as the countless similar scenarios she’s seen in her role as an executive coach, Suzi McAlpine has created a book about burnout to help create environments and organisational cultures that reduce its occurrence. This couldn’t come at a more i...

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. It can make the difference between looking forward to going to work in the morning, and actively dreading it.Whether you already have a good relationship that you want to build on or a fraught one that you want to improve, this book can help. It offers practical and effective advice on how to survive personality clashes, delegate upwards, develop your influencin...

Essential tools busy managers need to get the best out of their teams and peoplePeople who manage people face a number of challenges, from keeping workers engaged and performing at a high level to dealing with absenteeism and bad behaviour in the workplace. In The People Manager's Toolkit, leadership and people management specialist Karen Gately offers a suite of practical tools for optimising staff performance and dealing with a wide variety of "people is...

#2 WALL STREET JOURNAL BESTSELLERUSA TODAY BESTSELLER#1 AMAZON BESTSELLER (In 9 Leadership, Business & HR Categories)***Includes a free workbook, as well as discussion questions for use by students as well as teams***"This amazing book is loaded with insights, ideas, and strategies that you can use immediately to become the Leader in your field."Brian Tracy - Author, Speaker, Consultant"Dr. Karyn Gordon has written a must-read book for anyone ...