In the tradition of bestselling classics such as Barbara Ehrenreich’s Nickel and Dimed and Benjamin Lorr’s The Secret Life of Groceries comes a character-driven exploration of the modern supermarket, unpacking what works and what doesn’t, and delivering a blueprint for a better way to shop.Grocery stores may all seem the same. But the supermarket as an institution is anything but ordinary or one-dimensional. At the supermarket where I worked, I fo...

Positive Options for Colorectal Cancer offers readers everything they need to know about understanding and dealing with colorectal cancer. It presents detailed information in a clear and concise manner from a well-known advocate and author who is a personal survivor of Stage III colorectal cancer for more than 20 years. Chapters present information on prevention techniques, warning signs, and screening tests including the latest on virtual colonoscopy and how to find and talk hone...

Winner of the Healthcare Information and Management Systems Society‘s (HIMSS) 2015 Book of the Year AwardGiven the on-going changes and challenges faced by today‘s health care organizations, Organizational and Process Reengineering Approaches for Health Care Transformation provides a practical, leader-led and team-based approach for reengineering o

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industr

In the tradition of bestselling classics such as Barbara Ehrenreich’s Nickel and Dimed and Benjamin Lorr’s The Secret Life of Groceries comes a character-driven exploration of the modern supermarket, unpacking what works and what doesn’t, and delivering a blueprint for a better way to shop.Grocery stores may all seem the same. But the supermarket as an institution is anything but ordinary or one-dimensional. At the supermarket where I worked, I fo...

This useful resource will help you gain a storehouse of sample interview answers that consistently highlight your ability in these areas.Employers today are using increasingly tough interview questions to evaluate candidates based on key competencies and determine how well they think on their feet. To stand out in these competency-based interviews, job seekers must be prepared with situation-specific examples and answers to questions that highlight their accomplish...

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success.In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Sta...

The guide that defines the results required at each organizational level to sustain business successIt's not enough to build a company full of people with leadership skills. The Performance Pipeline digs deep into the real work of executing business results at each leadership layer.Filled with lessons and examples from the author's 40 years of experienceShows how to set performance standards, make sure the right work is being done, ...

The cult classic that revolutionized marketing by teaching businesses that you’re either remarkable or invisible.Few authors have had the kind of lasting impact and global reach that Seth Godin has had. In a series of now-classic books that have been translated into 36 languages and reached millions of readers around the world, he has taught generations of readers how to make remarkable products and spread powerful ideas.In Purple Cow, first publis...

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively trackin...

The indispensable classic on marketing by the bestselling author of Tribes and Purple Cow.Legendary business writer Seth Godin has three essential questions for every marketer:“What’s your story?”“Will the people who need to hear this story believe it?”“Is it true?”All marketers tell stories. And if they do it right, we believe them. We believe that wine tastes better in a $20 glass than a $1 glass. We believe that ...

Success for projects and teams requires skillful management in order to facilitate collaboration and communication. This book provides a practical introduction to the art and science of project and team management and lays out the tools necessary to get things done with groups.