In years past, a young boy and his father eagerly tuned in to the greatest, scariest, most unbelievably gut-wrenching event on the radio. This year, they would actually be sitting in the stands cheering on the swimmers and witnessing first-hand this insane feat of human endurance and will to survive.So strap on your goggles (to hide the fear in your eyes) and pull on your flippers (to swim faster, of course), and get ready for an exciting, terrifying and funny story about a group o...

Is your security strategy keeping pace with innovation and business growth?Redefining Information Security by Brian Wagner is a strategic guide for CISOs, CIOs, CTOs and senior technology leaders looking to reposition cybersecurity as a driver of enterprise value. Going beyond reactive models, it shows how security can enable innovation, unlock agility and support long-term transformation.Bringing together leadersh...

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual ...

Down to earth, real answers on how to manage technology—from renowned IT leadersFilled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon and lofty theories, this resource will help you assist your organizat...

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, yo...

The ITIL 4 High-velocity IT (HVIT) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. Digital technology is becoming increasingly important. This title focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models all from a practitioner’s perspective. Use of working practices such as Agile and Lean, and technologies such as Cloud ...

An international IT consultant offers a vital new way to think about information technology and the future of your business.Our world is driven by ever-changing technologies. With greater globalization, dependence on foreign labor, and physical separation of various functions, businesses of all sizes are increasingly reliant on their IT departments. So why are so many companies still reluctant to invest in IT?The problem lies in perceived business value—somet...

The ITIL 4 Drive Stakeholder Value (DSV) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier management, communication, relationship management and CX and UX design and customer mapping. Key topics include customer journeys, customer needs and impacting factors, understanding markets an...

AVOID THE MISTAKES THAT OTHERS MAKE – LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable differentiation. Through a rich set of case studies, author Evan Stubbs reviews solutions and examples to over twenty common problems spanning managing analytics assets and information, leveraging technology, nur...

Over the next 5 to 10 years, companies will be faced with retiring baby boomer leadership talent and will need to develop the next generation of leaders. Many large companies have substantial leadership development programs in place, but what about small to mid-sized companies facing the same talent crisis but without the resources or programs to replace their key leaders? Feeding Your Leadership Pipeline provides a blueprint for leadership development precisely for these smaller companies...

A beginner's guide to the world of consulting, for firms planning to create a footprint and for fellow professionals aiming to get a foothold in this fascinating space.A comprehensive collection of practitioner’s insights compiled from experiences ranging from practice creation, consultative selling, offerings development, engagement execution, building competencies and mentoring consultants. Perspectives covered are across the consulting spectrum from Strategy to Architecture, Portfolio, Pro...

In today's digital age, understanding the intricacies of cybersecurity compliance is essential for professionals across all industries. This course provides a comprehensive overview of the key compliance frameworks and strategies, equipping students with the skills necessary to safeguard sensitive data and maintain regulatory standards.Master Cybersecurity Compliance Essentials Understand the significance of cybersecurity compliance in protecting data and organizational integrity. ...