The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

Think like a trader. Act like a trader. Become a Super Trader."Let your profits run!" It's the golden rule by which all Super Traders live. With the help of investing guru Dr. Van K. Tharp, you can join the ranks of full-time traders who consistently master the market.Super Trader provides a time-tested strategy for creating the conditions that allow you to reach levels of trading success you never thought possible. Providing expert insight into both tra...

By some estimates, knowledge workers outnumber all other workers in North America alone by a four to one margin. Knowledge work and knowledge workers vary with each profession, depending on the industry from software developers to engineers, architects to pharmaceutical researchers, and so forth. They are usually responsible for exploring and creating ideas, new products, new designs or perhaps new models for doing business to help their organization achieve or maintain a competitive advan...

The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations is the first book to teach storytelling as a powerful and formal discipline for organizational change and knowledge management. The book explains how organizations can use certain types of stories ("springboard" stories) to communicate new or envisioned strategies, structures, identities, goals, and values to employees, partners and even customers.Readers will learn techniques by which they can help the...

Organizations constantly need to adapt themselves to stay aligned with an ever-changing and increasingly complex environment. Corporate Universities puts "smart learning" at the forefront, with strategies to secure alignment between organization and environment, which need both speed of learning and learning in the right direction. Across the globe, corporate universities have emerged as vehicles of such strategy-driven learning.Corporate Universities bridges the gap betwe...

Introduction to Computers is an effort made with an interactive and hands on approach to communicate the essential aspects of computers. The book targets children of all ages. Interesting fun characters make the learning a fun process for readers.Features of the Book:Assessment Exercises: Each unit of the book contains interesting lesson-end assessment exercise to assess and examine your understanding and grasp over the subject.Computer Trivia: This part of the book gives an interesting ou...

Internet Studies has been one of the most dynamic and rapidly expanding interdisciplinary fields to emerge over the last decade. The Oxford Handbook of Internet Studies has been designed to provide a valuable resource for academics and students in this area, bringing together leading scholarly perspectives on how the Internet has been studied and how the research agenda should be pursued in the future. The Handbook aims to focus on Internet Studies as an emerging field, e...

First published in 2011. As knowledge management becomes embedded within organisations it becomes more important for students to understand its principles and applications. In this text the author provides a comprehensive overview of the field of knowledge management with an emphasis on translating theory into practice, Working from a multidisciplinary perspective, he weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cy...

The Next Africa, an Axiom Best Business Book Award winner, will change the way people think about the continent. The old narrative of an Africa disconnected from the global economy, depicted by conflict or corruption, and heavily dependent on outside donors is fading. A wave of transformation driven by business, modernization, and a new cadre of remarkably talented Africans is thrusting the continent from the world's margins to the global mainstream.In the coming decades th...

This year, Apple claims 5 items on the top 20 Best Christmas Gifts list for 2013. This company has many products that are in high demand - and most of them begin with the letter i.For those of you, like me, who have a hard time remembering the difference between an iPad and an iPod - then this Apple Buying Guide is for you. You want to get the gifts that your loved ones want. You don’t want to disappoint them. But you don’t have time to sit in front of your computer and invest hours...

Throughout history, royal dynasties have dominated countries and empires around the world. Kings, queens, emperors, chiefs, pharaohs, czars - whatever title they ruled by, monarchs have shaped institutions, rituals, and cultures in every time period and every corner of the globe. The concept of monarchy originated in prehistoric times and evolved over centuries right up to the present. Efforts to overthrow monarchies or evade their rule - such as the American, French, Chinese, and Russian ...

This fully revised and updated second edition of Information Systems Strategic Management continues to provide an accessible yet critical analysis of the strategic aspects of information systems.The second edition again covers the relevant practical and theoretical material of information systems, supported by extensive case studies, student activities, and problem scenarios. The ISS issues will be fully integrated into current thinking about corporate strategy, addressing...