The aim of this Handbook is to produce an interdisciplinary and international benchmark text for anyone wanting to understand job quality. Job quality matters and has long and continually done so, even if the terminology used to describe it has, and continues, to vary. Debate about the future of work and job quality in the twenty-first century centres on the impact of the new digital technologies of the putative fourth industrial revolution. This debate compounds existing concerns about th...

The Skills That Matter is an edited collection written by leading academics from the UK, Europe, the USA and Australia in the area of skills acquisition, formation and development. It combines academic evidence and policy debates with a critical analysis, making it an asset to students of HRM, industrial relations, sociology of work and business and management at both undergraduate and postgraduate level as well as being a useful resource to researchers and policy makers working in the fie...

The boundary between work and life is today seen as a major point of tension. New forms of employment and changing locations of work have blurred the distinction between paid labour and private life.Work Less, Live More? refocuses the debate from how we balance life and work to the increasingly ambiguous point where they meet. Leading scholars present international research to demonstrate the effects of this shift. Case studies include, amongst others, call centre workers, hairstyl...

This accessible and exciting new text looks at the implications of aesthetic labour for work and employment by contextualizing debates and offering a critical approach. The origins of aesthetic labour are explored, as well as the relevant theories from business and management, and sociology. Coverage includes key topics such as: corporate strategy; recruitment and selection practices; and discrimination.Key features include:- a range of case studies from across different ty...

Skills and workforce development are at the heart of much research on work, employment, and management. But are they so important? To what extent can they make a difference for individuals, organizations, and nations? How are the supply and, more importantly, the utilization of skill, currently evolving? What are the key factors shaping skills trajectories of the future? This Handbook provides an authoritative consideration of issues such as these. It does so by drawing on experts...

Authoritatively and expertly written, the new seventh edition of Bratton and Gold's Human Resource Management builds upon the enduring strengths of this renowned book. Thoroughly updated, topical and accessible, this textbook explores the theory and practice of human resource management and will encourage your students to reflect critically on the realities of the ever-changing world of work.The new edition truly captures the zeitgeist of contemporary human resource manage...

Over the last 10 years, the concept of value has emerged in both business and public life as part of an important process of measuring, benchmarking, and assuring the resources we invest and the outcomes we generate from our activities. In the context of public life, value is an important measure on the contribution to business and social good of activities for which strict financial measures are either inappropriate or fundamentally unsound.A systematic, interdisciplinary examinat...

New Labour's modernisation agenda has produced an avalanche of change that has posed formidable challenges for everyone involved in social work, whether as service users, practitioners or managers."Modernising Social Work" provides a radical appraisal of the far-reaching changes in their theoretical, historical and policy contexts. The book is organised into three sections that consider: the inter-relationship of modernisation and managerialism, modernisation's impact on service us...

Please note: this title will publish in January 2012.This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries.It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and...

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis...

The majority of employees currently working in the private sector are now employed in small firms, yet little is known about their working conditions. This collection of essays addresses this gap. Based on theoretical analysis supported by contemporary empirical evidence, the book explores key areas of the employment relationship adding a new perspective to our understanding of contemporary work.

Bernard Burnes is Professor of Organisational Change at Stirling Management School, University of Stirling.