Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Custo...

The starship Freedom is just a museum ship...until the aliens attack.The starship Freedom was once a mighty warship. Today, she's a tourist attraction. The space wars ended long ago. The Freedom is now a flying museum; the tourists love it. The Changing of the Guard, the starfighter aerobatics, the starboard cannon salute...it's the best show in the galaxy.James King commands the starship Freedom. He hates his job. He was a real s...

Liquid hydrogen is shown to be the ideal fuel for civil transport aircraft, as well as for many types of military aircraft. Hydrogen Aircraft Technology discusses the potential of hydrogen for subsonic, supersonic, and hypersonic applications. Designs with sample configurations of aircraft for all three speed categories are presented, in addition to performance comparisons to equivalent designs for aircraft using conventional kerosine-type fuel and configurations for aircraft using liquid ...

Discover Italy's Most Scenic Landscapes, Arts, and FoodEmbark on an unforgettable journey along the sun-kissed shores of the Amalfi Coast with this 2023 travel guide.The Amalfi Coast boasts a rich cultural heritage that has stood the test of time. Unearth the secrets of ancient cathedrals and historic architecture that grace these idyllic towns. Wander through enchanting cobblestone streets and vibrant piazzas, where the spirit of Italy's artistic legacy co...

Kauai: The Perfect Getaway for Relaxation and AdventureKauai, the oldest Hawaiian island, was formed through volcanic activity. Referred to as the “Garden Island,” Kauai boasts a lush landscape. This abundant greenery results from its frequent rainfall, earning it the distinction of being home to the rainiest spot on Earth, with an astonishing annual rainfall of around 450 inches (equivalent to 40 feet).Consequently, Kauai is adorned with numerous waterfall...

Introduces readers to the history of books in Britain—their significance, influence, and current and future statusPresented as a comprehensive, up-to-date narrative, The Book in Britain: A Historical Introduction explores the impact of books, manuscripts, and other kinds of material texts on the cultures and societies of the British Isles. The text clearly explains the technicalities of printing and publishing and discusses the formal elements of books and...

One of the most persistent, troubling, and divisive of the ideological divisions within modernity is the struggle over the Enlightenment and its legacy. Much of the difficulty is owed to a general failure among scholars to consider how history, philosophy, and politics work together. Rethinking the Enlightenment bridges these disciplinary divides. Recent work by historians has now called into question many of the clichés that still dominate scholarly understandings of the Enlightenment’s l...

This books attends to what in French, since the 1980s, has been called the passeur, the figure of the intellectual, mediator, translator or journalist, who is also a socialized being in the world.The volume sets out from biographical contexts in such a way that the work as a whole is offered as a gallery of portraits leading from one kind of cultural understanding to another and then another... Geographically, the range is broadly European (England, France, Germany, Holland, Italy, Poland,...

The Enlightenment has long been seen as synonymous with the beginnings of modern Western intellectual and political culture. As a set of ideas and a social movement, this historical moment, the 'age of reason' of the seventeenth and eighteenth century, is marked by attempts to place knowledge on new foundations. The Cambridge Companion to the French Enlightenment brings together essays by leading scholars representing disciplines ranging from philosophy, religion and literature, to art, me...

Regularly the subject of cartoonists and satirical novelists, Mary Robinson achieved public notoriety as the mistress of the young Prince of Wales (George IV). Her association with figures such as William Godwin and Mary Wollstonecraft, and comparisons with Charlotte Smith, make her a serious figure for scholarly research.

Regularly the subject of cartoonists and satirical novelists, Mary Robinson achieved public notoriety as the mistress of the young Prince of Wales (George IV). Her association with figures such as William Godwin and Mary Wollstonecraft, and comparisons with Charlotte Smith, make her a serious figure for scholarly research.

Regularly the subject of cartoonists and satirical novelists, Mary Robinson achieved public notoriety as the mistress of the young Prince of Wales (George IV). Her association with figures such as William Godwin and Mary Wollstonecraft, and comparisons with Charlotte Smith, make her a serious figure for scholarly research.