Excellent service isn't complicated - it's just rare.In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Custo...

This books attends to what in French, since the 1980s, has been called the passeur, the figure of the intellectual, mediator, translator or journalist, who is also a socialized being in the world.The volume sets out from biographical contexts in such a way that the work as a whole is offered as a gallery of portraits leading from one kind of cultural understanding to another and then another... Geographically, the range is broadly European (England, France, Germany, Holland, Italy, Poland,...

One of the most persistent, troubling, and divisive of the ideological divisions within modernity is the struggle over the Enlightenment and its legacy. Much of the difficulty is owed to a general failure among scholars to consider how history, philosophy, and politics work together. Rethinking the Enlightenment bridges these disciplinary divides. Recent work by historians has now called into question many of the clichés that still dominate scholarly understandings of the Enlightenment’s l...

Liquid hydrogen is shown to be the ideal fuel for civil transport aircraft, as well as for many types of military aircraft. Hydrogen Aircraft Technology discusses the potential of hydrogen for subsonic, supersonic, and hypersonic applications. Designs with sample configurations of aircraft for all three speed categories are presented, in addition to performance comparisons to equivalent designs for aircraft using conventional kerosine-type fuel and configurations for aircraft using liquid ...

The Enlightenment has long been seen as synonymous with the beginnings of modern Western intellectual and political culture. As a set of ideas and a social movement, this historical moment, the 'age of reason' of the seventeenth and eighteenth century, is marked by attempts to place knowledge on new foundations. The Cambridge Companion to the French Enlightenment brings together essays by leading scholars representing disciplines ranging from philosophy, religion and literature, to art, me...