Successfully lead your company through the worst crises with this first-hand look at emergency leadershipCyber security failures made for splashy headlines in recent years, giving us some of the most spectacular stories of the year. From the Solar Winds hack to the Colonial Pipeline ransomware event, these incidents highlighted the centrality of competent crisis leadership.Cyber Mayday and the Day After offers readers a roadmap to leading organizat...

Digital transformation and cyber insecurity are two global trends that converged in 2020. The COVID-19 pandemic has accelerated these global challenges into paradigm-changing realities that threaten to destroy every company, government, network, and individual. But what can be done to embrace the accelerating digital disruption and at the same time manage the explosion of vulnerabilities, cyber threats, and business risks? What strategies are enabling technology leaders to thrive in this f...

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals b...

"Web 2.0" is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. In just a few years, Web 2.0 communities have demonstrated astonishing levels of innovation, knowledge accumulation, collaboration, and collective intelligence.Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. In this book, Andrew McAfee shows how they're doin...

The explosion of blogs, social networking sites, wikis, video sharing sites, and other powerful digital communications platforms may be the biggest game-changer to impact business since mechanized manufacturing. In today’s Web 2.0 world, company stakeholders--including employees, customers, and investors--are empowered in ways unimaginable just a few years ago, and traditional corporate hierarchies are yesterday’s news.Rather than attempt to turn back the clock and reassert strict,...

Talent Management Systems addresses the transformation Web-based technologies have brought to workforce acquisition and management. It examines proven and leading-edge best practices, and what tactics and strategies organizations should employ to remain competitive in this arena. The book is part practical, offering advice on how to institute best practices in e-recruitment and talent management, and strategic, discussing trends and state of the art technology and practices that s...

The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era.In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry's best and brightest dedicated themselves to redesigning the government'...

Much of what constitutes Big Data is information about us. Through our online activities, we leave an easy-to-follow trail of digital footprints that reveal who we are, what we buy, where we go, and much more. This eye-opening book explores the raging privacy debate over the use of personal data, with one undeniable conclusion: once data's been collected, we have absolutely no control over who uses it or how it is used.Personal data is the hottest commodity on the market today—trul...

Essential reading for IT professionals with aspirations toward the top IT spot, and for sitting CIOs looking to refine their mobile, social and cloud strategies and knowledgeThe definitive work on how to achieve leadership success in IT, Straight to the Top, Second Edition reveals how the role of the CIO is changing due to major trends associated with consumer and enterprise products and technologies driving new mobile solutions in today's organizations; c...

Learn the crucial ins and outs of the world’s largest marketThe U.S government market represents the largest single market—anywhere. Government contract tracking firm Onvia estimates that government business—federal, state, local, and education—represents better than 40 percent of the nation’s GDP. While anyone can play in this market, only those with the right preparation can win.Selling to the Government offers real-world advice for successful entry into the bigg...

Inside strategies and tips for small businesses seeking government businessThis guide takes the small business owner through the different vehicles of the government procurement process, showing how the government selects a contract winner. It goes step-by-step from registration through the bidding process and beyond. And while the book is weighted to federal contracts, there is plenty of coverage on winning state and local contracts as well.• In 2...

Career Guidebook for IT in Consultancy " is a complete handbook that provides a guideline to careers in IT Consultancies; The idea behind the publication is to introduce IT professionals to the career paths in this sector of the consulting industry.