The ultimate customer service book that will help you win life-long loyal customers!The 10 Golden Rules of Customer Service is more than a guidebook. It's a transformative journey into the heart of customer service. Drawing on real-world examples and personal experiences, the Duncans share their wisdom and reveal the ten foundational rules that define excellent customer service.Perfect for entrepreneurs, small business owners, corporate business le...

Previously published as part of The Big White Book of Weddings.Entertaining expert David Tutera opens his files to reveal a wealth of detailed information about budgeting for the perfect wedding.It's tough to be a bride on a budget—but David reveals his personal tips of the wedding trade that proves brides can be both sophisticatedly chic and realistically resourceful! From creating you budget before you start spending to the best questions to ask when res...

Stash your stuff, streamline your to-do list, control your social calendar—and discover a new kind of peace and power in your life.The bestselling author of The Home Organizing Workbook presents a plan for organizing those buried desks, overstuffed handbags, and mysterious-yet-important papers wedged in the glove box. The Personal Organizing Workbook teaches the fundamentals of managing time and clutter, offering tips, quizzes, and checkli...

Are you Confetti Ready?A confetti moment is an experience of joy, surprise, and celebration. Sometimes it's personal-other times, a shared experience.A confetti moment doesn't have to be grand, like a graduation or a wedding. It can happen any time you are celebrating the ordinary, and you think to yourself: Cue the confetti. Something terrific is happening right now.Wouldn't you love it if you could learn a valuable life lesson in less tha...

Master the social skills that can help you navigate any situation with guidance from the renowned etiquette and emotional intelligence expert.The secret to self-confidence is to know and understand the rules of social engagement before you're in the middle of an uncomfortable situation.Do you know how to:Pick the right fork?Shine at a networking event?Write a thank you note?Shake hands?RSVP to an invitation?Say no t...

Hi, my name is Jeff Millett, and I started IcebreakerGames.Net 1999 in an effort to help managers, teachers, good friends, administrators - ALL LEADERS, such as yourself. During the last few years, my games and activities (all in digital form, so you can instantly download them) have been enjoyed by thousands of people, of all ages, in various settings throughout America and in 16 other countries. The Chunky Penguin ULTIMATE Group Activity Guide is a compilation of 7 different ebook publis...

Your wedding is one of the highlights of your life, a day to be remembered and cherished forever. A wedding is a very complex event requiring precise coordination and diligent planning. It is also an event that more often than not will challenge you financially as well as logistically. The Wedding Planner Book was written with these issues in mind. Join us as we discuss all phases of planning a wedding from selecting a venue to hiring entertainment and catering. You’ll learn about developi...

I Hate Networking: The Definitive Non-Networking Guide How To Make Friends is a manifesto to making meaningful and lasting connections in the digital age. Kyle Eschenroeder methodically deconstructs networking as it used to be and shows the most effective ways to make lasting relationships that live beyond business. You will learn how living more authentically can help you make connections you currently think are impossible.

STOP PRESS: The bestselling audiobook range, finally available as eBooks.Are you finding single life? You'd like to be better at navigating the minefield of modern flirting?Follow the 21st-century rules of ATTRACTION in this FUN, no-nonsense eBook, and who knows, you might even find LOVE.You no longer just buy someone a drink - you poke them on Facebook or send them an IM. But are you savvy enough to play the love game successfully with these modern dating ...

Let’s face it, how we behave is a choice, and as you move into adult life, the choices get more complicated. You are out in the world, meeting all kinds of people and going different places on your own. Questions of etiquette seem to pop up everywhere you go:What’s the latest on cell phone use and netiquette?How can you make a good impression at college and job interviews?What fork do you use?How do you attach a boutonniere without sticking your ...

**"Ellen Bennett is the platonic form of a go-getter who inspires go-getter after go-getter to become a better go-getter."—Zooey Deschanel, actor and musicianYou’ll never know where to start…until you start. This gutsy guidebook will help anyone who's procrastinating on a goal, career change, or business idea stop the obsessive worrying and leap into action.**As a 24-year-old line cook, Ellen Marie Bennett couldn't stand the kitchen staff’s poorly designed, cheaply made apr...

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