This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, support, or direct is critical; and how to identify the leadership st...

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world. The New One Minute Manager offers a way for you to succeed sooner with less stress in changing times—both at work and at home.For decades, The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. T...

The author of the phenomenal New York Times bestselling classic The One-Minute® Manager explores one of the most common and insidious problems plaguing the workplace—procrastination.In every workplace, in every industry, lurks a diabolical career killer. Procrastination. In this latest addition to his bestselling series, Ken Blanchard tackles this problem head on, offering practical strategies any professional can immediately put into practice to improve his or her performance. In ...

The Heart of a Leader offers Blanchard's insight and wisdom on:• Choosing values• Aiming for excellence• Maintaining integrity• Finding the courage to change• Helping others reach their potentialArranged with your busy schedule in mind, this book offers you Blanchard's most important concepts in an accessible format. You can reach for instant motivation and insight on a daily basis or soak it up in one reading. Powerfully challenging...

The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, impact, and leadership effectiveness is paved with personal growth.… Our ca...

From the coauthor of The One Minute Manager comes a three-step process that "ultimately frees everyone to more comfortably use their self-management skills" ( The Globe and Mail ).All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivatio...

Understanding the importance of cultural predisposition could create a firmer foundation for the application of situational leadership on a global basis. European, Asian, Latin American, Middle-Eastern (Arab) and African leadership models are often different from that of the United States, though they share some common foundational principles. Within the context of globalization and the current trend of organizational growth, a new mindset of cultural inclusion is needed to prepare tomorrows ...

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimist...

Tough Times can be brought on by any number of factors: a down economy, Mother Nature, shifts in customers' needs, national tragedy--the list goes on and on. These types of changes can be extremely disruptive, even paralyzing, when we're not prepared for them. While many see no other option than to "sit tight" and "ride things out" when crisis strikes, true career professionals in selling understand that the only way to deal with adversity is to meet it head-on. That's why a positive attit...

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chick-fil-A restaurants, present The Generosity Factor--a parable that demonstrates the virtues of generosity.It's the story of a meeting between the Broker--a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant--and the Executive--the CEO of a very large and successful...

**"If you walk into battle with [these] simple principles . . . you'll walk away with what you want and leave the other person happier for having done the deal." —Dave Ramsey, host of The Dave Ramsey Show and #1 New York Times–bestselling author of The Total Money MakeoverNegotiation impacts every aspect of our lives, from the deals we strike on the job, to our relationships with family members and neighbors, to the transactions we make as customers. Yet m...

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home.What do your people at work and your spouse and kids at home have in common with a five-ton killer whale?Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard e...