AS SEEN IN MALCOLM GALDWELL’S BLINK: Discover the groundbreaking classic business book on effective decision making!How do people really make decisions? By drawing on prior experience and using a combination of intuition and analysis.We have all seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives...

An expert explains how conventional wisdom about decision making can get us into trouble—and why experience can’t be replaced by rules, procedures, or analytical methods.In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines—gather as much info...

How people make decisions, size up situations, spot anomalies, and anticipate problems in real-world settings.Gary Klein, author of the bestselling Sources of Power, is the cognitive psychologist who discovered how people actually make decisions, particularly under time pressure and uncertainty. In Snapshots of the Mind, he offers a set of short essays—“snapshots” of different aspects of cognitive functioning in real-world settings that will help us learn ...

How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need—employers faced with personnel iss...

This book contains selected papers presented at the 1998 conference on Naturalistic Decision Making (NDM). The objectives of the conference were to:*make American researchers more aware of NDM research being conducted abroad, particularly in Europe;*connect NDM research with work in management and industry, to stretch beyond the military and paramilitary focus; and*formulate a more explicit connection between NDM and expertise.These objectives are reflected in t...

An expert explains how the conventional wisdom about decision-making can get us into trouble - and why experience can't be replaced by rules, procedures, or analytical methods.In making decisions, when should we go with our gut and when should we try to analyze every option? When should we use our intuition and when should we rely on logic and statistics? Most of us would probably agree that for important decisions, we should follow certain guidelines - gather as m...

A modern classic about how people really make decisions: Drawing on prior experience, using a combination of intuition and analysis.Since its publication twenty years ago, Sources of Power has been enormously influential. The book has sold more than 50,000 copies, has been translated into six languages, has been cited in professional journals that range from Journal of Marketing Research to Journal of Nursing, and is mentioned by Malcolm Gladwell in Bl...

This bestselling guide identifies the all-time toughest interview questions-and provides proven responses that can turn a sweaty-palmed experience into a successful encounter.

Burnout has become one of the most talked about workplace topics, and its impact is far-reaching. The 24/7 pace of work, constant demands, and scant resources can easily put busy professionals on a path to burnout, a cycle that has only accelerated during the COVID-19 pandemic. Burnout affects the health and well-being of the entire organization, yet most attempts to help focus on quick-fix strategies aimed at individuals. Something is missing. In Beating Burnout at Work, Paula Da...

We are living through a time of upheaval and social unrest, with increasing threats to global health, democratic institutions, and the world’s economies. But behind the alarming headlines is another issue that must be quickly addressed: the role of workers is being transformed—and often rendered obsolete—by automation and artificial intelligence.As Jamie Merisotis, the president and CEO of Lumina Foundation, argues in Human Work In the Age of Smart Machines

How liberals can talk with, and listen to, Trump supporters without blowing a fuseLiberal and progressive frustration, grief, and alarm over Trump's destructive political agenda and behavior have prompted mounting disdain for Trump supporters and other conservatives. This reaction is contributing to political polarization and unwittingly serving to strengthen Trump’s hand as he sows divisiveness and hatred. In Beyond Contempt, Erica Etelson shows us how to...

Everywhere we turn, a startling new device promises to transfigure our lives. But at what cost? In this urgent and revelatory excavation of our Information Age, leading technology thinker Adam Greenfield forces us to reconsider our relationship with the networked objects, services, and spaces that define us. It is time to re-evaluate the Silicon Valley consensus determining the future.We're told that innovations—from augmented-reality interfaces and virtual assistants to autonomous...