Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to...

Ditch the negative mental habits that derail conversations and destroy projects, and discover a framework for forging authentic, enduring, and productive connections.All too often, we find our conversations stuck in cyclical patterns of unproductive behavior. We listen half-heartedly, react emotionally, and respond habitually, or what Chuck Wisner calls "sleep talking."Conscious Conversations explores the way we can reframe our thoughts, emotions, reactions, and interaction...

Are you the parent of an argumentative teen or a teen with an argumentative parent? Are you anticipating an argument with your boss when you ask for a raise? Are you expecting trouble from a supplier, contractor, landlord, or subordinate? Or do you just ignore conflict situations hoping that they'll magically disappear or solve themselves? The art of argument. It's mysterious and powerful. It's the art of having things go your way. But also it's the art of getting out of your own way. It's...

Scared Speechless is coauthored by talent rep and 2015 Oscar® publicist Steve Rohr and Dr. Shirley Impellizzeri, a clinical psychologist who has appeared on The Doctors, Hollywood Exes, Workout, and Dr. Drew.It really is true: What you say and how you say it speaks volumes about your professional promise and leadership potential. Whether it's giving an impromptu sales pitch or keynoting a major business conference, publi...

The inspirational story of Compass CEO Robert Reffkin, whose mother, mentors, and search for belonging taught him valuable lessons that anyone with a dream can put into action today to improve their own quality of lifeNo one expected a dreadlocked fifteen-year-old who cared more about his DJ business than his homework to grow up to become one of the youngest-ever White House fellows, create multiple nonprofits, and found a multibillion-dollar company. But ...

With the global economy recovering from a steep recession, and with that recovery challenging our long-held ideas about what careers and the market can be, learning the basics of economics has never been more essential. Principles such as gains from trade, the role of profit and loss, and the secondary effects of government spending, taxes, and borrowing risk continue to be critically important to the way America's economy functions, and critically important to understand for those hoping ...

Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.Divisions are on the rise around the world, and 2024 may well be a peak year. We're losing the ability to disagree without dehumanizing. There is a deep need for this practical and accessible guide to having challenging conversations in any situation, from the wo...

Ditch the negative mental habits that derail conversations and destroy projects, and discover a framework for forging authentic, enduring, and productive connections.We live in conversations like fish live in water-we're in them all the time, so we don't think about them much. As a result, we often find ourselves stuck in cyclical patterns of unproductive behaviors. We listen half-heartedly, react emotionally, and respond habitually, like we're on autopilot.

A fresh and insightful history of how the German arts-and-letters scene was transformed under the Nazis.Culture was integral to the smooth running of the Third Reich. In the years preceding WWII, a wide variety of artistic forms were used to instill a Nazi ideology in the German people and to manipulate the public perception of Hitler's enemies. During the war, the arts were closely tied to the propaganda machine that promoted the cause of Germany's military campai...

Why do some companies keep growing while others stall?Like pilots navigating turbulence, CEOs must handle the invisible forces that want to drag their companies down and learn to take advantage of the ones that keep them soaring. Drawing from three decades as a growth advisor to CEOs around the world, Kevin Lawrence explains how even exceptional leaders can become victims of their own success and reveals what it takes to keep a company on course.Filled with on-the-ground ex...

In his groundbreaking #1 bestseller Emotional Intelligence, Daniel Goleman revolutionized how we think about intelligence. Now, he reveals practical methods for using these inner resources to more readily enter an optimal state of high performance and satisfaction while avoiding burnout.There are moments when we achieve peak performance: An athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often e...