This groundbreaking book provides a framework and set of key concepts enabling leaders to exert their influence over the difficult choices and competing priorities they confront. Compelling stories and vivid case studies help to deliver a serious game plan to any leader who is grappling with burnout caused by the manager's dilemma.

Almost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace c...

A breakthrough book on the transformative power of collaborative thinkingCollaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, “market share” companies ruled by hierarchy and topdown leadership. Today, the new market leaders are “mind share” companies, where influence is mo...

A groundbreaking guide to overcoming the inner obstacles that sabotage your efforts to be your best on the job—part of the bestselling Inner Game series, with more than one million copies sold!“If you feel like you’ve sunk to a new mental low on the job, this book has the potential to pump you up and help you to regain your ambition.”—Rocky Mountain NewsNo matter how long you’ve been doing it or how little you think there is to lea...

The New York Times bestselling author of Reality-Based Leadership rejects the current fad of "engaging" employees and the emotional drama of "meeting their needs"--returning leadership to leaders and productivity to businesses.For years now, leaders in almost every industry have accepted two completely false assumptions--that change is hard, and that engagement drives results. Those beliefs have inspired expensive attempts to shield employees from change, involve ...

How do you create your own definition of success—and reach your unique potential?Building a fulfilling life and career can be a daunting challenge. It takes courage and hard work. Too often, we charge down a path leading to “success” as defined by those around us—and ultimately, are left feeling dissatisfied.Each of us is unique and brings distinctive skills and qualities to any situation. So why is it that most of us fail to spend sufficient time learning ...

From time to time, many of us might wish for a genie to transform our workplace. But what if you yourself had that power? Workplace Genie shows employees, entrepreneurs, and virtual workers how to handle challenging work relationships in unorthodox ways. Melding the proven ideas of a communications expert and leading psychotherapist, this book gives readers a powerful new toolbox to connect with their own inner resources and understand other people’s perspectives.Readers wi...

In today's competitive workplace, your ability to communicate is your most important business skill.This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal commun...

In this practical guide, an educator shares nine principles aimed at helping readers achieve excellence in their careers and in life.We live in a world that places importance and value on achieving the highest levels of personal, social, and professional performance. Think Excellence was born of a concept used to help motivate others to create a mindset that assesses individual and collective potential and that encourages the pursuit of consistent improveme...

Why are your smartest and most successful employees often the worst learners? Likely, they haven't had the opportunities for introspection that failure affords. So when they do fail, instead of critically examining their own behavior, they cast blame outward—on anyone or anything they can. In Teaching Smart People How to Learn, Chris Argyris sheds light on the forces that prevent highly skilled employees for learning from mistakes and offers suggestions for helping talented employ...

Great Leadership Makes an ImpactBusiness needs great leaders. Of all the skills a top performer can master, this may be the most important.The Top Performer's Guide to Leadership is your essential leadership handbook, giving you the tools and techniques you need to become an authentic, influential leader and come out on top. Discover:--How to inspire and get results--Why integrity is essential to leadership--Tools for developing a clear and powerful ...

Written by one of the world's leading business coaches, this book provides authoritative and proven guidance and techniques for any manager, executive or indeed coach who wants to bring out the full potential of their employees and clients through coaching. Individual performance is a cornerstone of corporate performance and the need to achieve more - be that productivity or innovation - from fewer is becoming increasingly vital. Coaching is a demonstrably successful approach to helping in...