AN INSTANT NEW YORK TIMES BESTSELLERA Read with Jenna Today Show Book Club PickThe New York Times bestselling author of Hotel on the Corner of Bitter and Sweet returns with a powerful multigenerational historical novel exploring the love that binds a family across the generations in “one of the most beautiful books of motherhood and what we pass on to those that come after us” (Jenna Bush Hager, th...

From the bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel, inspired by a true story, about a boy whose life is transformed at Seattle’s epic 1909 World’s Fair.“An evocative, heartfelt, beautifully crafted story that shines a light on a fascinating, tragic bit of forgotten history.”—Kristin Hannah, author of The NightingaleFor twelve-year-old Ernest Young, a charity student at a boarding ...

NEW YORK TIMES BESTSELLER • “An impressive, bitter, and sweet debut that explores the age-old conflicts between father and son, the beauty and sadness of what happened to Japanese Americans in the Seattle era during World War II, and the depths and longing of deep-heart love.”—Lisa See“A tender and satisfying novel.”—Garth Stein, bestselling author of The Art of Racing in the RainIn 1986, Henry Lee joins a crowd outside th...

NEW YORK TIMES BESTSELLER • “An impressive, bitter, and sweet debut that explores the age-old conflicts between father and son, the beauty and sadness of what happened to Japanese Americans in the Seattle era during World War II, and the depths and longing of deep-heart love.”—Lisa SeeIn 1986, Henry Lee joins a crowd outside the Panama Hotel, once the gateway to Seattle’s Japantown. It has been boarded up for decades, but now the new owner has discovered t...

From the bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel, inspired by a true story, about a boy whose life is transformed at Seattle’s epic 1909 World’s Fair.“An evocative, heartfelt, beautifully crafted story that shines a light on a fascinating, tragic bit of forgotten history.”—Kristin Hannah, author of The NightingaleFor twelve-year-old Ernest Young, a charity student at a boarding ...

AN INSTANT NEW YORK TIMES BESTSELLERA Read with Jenna Today Show Book Club PickThe New York Times bestselling author of Hotel on the Corner of Bitter and Sweet returns with a powerful multigenerational historical novel exploring the love that binds a family across the generations in “one of the most beautiful books of motherhood and what we pass on to those that come after us” (Jenna Bush Hager, th...

Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. Th...

NEW YORK TIMES BESTSELLERFrom Jamie Ford, author of the beloved Hotel on the Corner of Bitter and Sweet, comes a much-anticipated second novel. Set against the backdrop of Depression-era Seattle, Songs of Willow Frost is a powerful tale of two souls—a boy with dreams for his future and a woman escaping her haunted past—both seeking love, hope, and forgiveness.Twelve-year-old William Eng, a Chinese American boy, has lived at Seattl...

Thirty-six of the most interesting writers in the Pacific Northwest came together for a week-long marathon of writing live on stage. The result? Hotel Angeline, a truly inventive novel that surprises at every turn of the page.Something is amiss at the Hotel Angeline, a rickety former mortuary perched atop Capitol Hill in rain-soaked Seattle. Fourteen-year-old Alexis Austin is fixing the plumbing, the tea, and all the problems of the world, it seems, in her...

Eric Heidle's "Ace in the Hole" nominated for a 2018 Edgar Award for Best Short Story!A Parade magazine pick, included in "Books We Love" section"What could be a more unlikely breeding ground for noir fiction than Montana, whose wide-open landscapes seem the polar opposite of the mean streets of Los Angeles? Yet certain noir standbys prove both malleable and fertile in these 14 new stories...If Mo...

Exam board: OCR (Specification B, SHP)Level: GCSE (9-1)Subject: HistoryFirst teaching: September 2016First exams: Summer 2018An OCR endorsed textbook.Help more students to access the content for OCR GCSE History B (SHP) with this Foundation Edition, designed to work alongside the mainstream textbook for effective co-teaching in the same class.Covering The Making of America 1789-1900, this book:

NEW YORK TIMES BESTSELLERFrom Jamie Ford, author of the beloved Hotel on the Corner of Bitter and Sweet, comes a much-anticipated second novel. Set against the backdrop of Depression-era Seattle, Songs of Willow Frost is a powerful tale of two souls—a boy with dreams for his future and a woman escaping her haunted past—both seeking love, hope, and forgiveness.Look for special features inside. Join the Random House Reader’s...