This book provides a comprehensive overview of digital trace data research in information systems and reflects on its idiosyncrasies throughout all phases of a research project. It delivers important advice on how to construct, manage, and execute research with digital trace data, it clarifies the complex relationship of digital trace data to the reality it purportedly represents, it helps devising research programs that systematically explore key phenomena, and it assists in how to levera...

This Festschrift is dedicated to Wil van der Aalst, a leading pioneer in the disciplines of Business Process Management and Process Mining.Wil van der Aalst received an M.Sc. and a Ph.D. at Eindhoven University of Technology during the 1980s. Among other current roles he is a full professor at RWTH Aachen University, leading the Process and Data Science (PADS) group, and he is Chief Scientist at Celonis. His research interests include process mining, data science, Petri nets, proce...

Business Process Management (BPM) is at a pivotal moment as new opportunities and demands emerge. On the one side, Artificial Intelligence and process mining facilitate entirely new process design and analysis options. On the other hand, organizations are tasked to ensure their business processes are also sustainable, responsible and explainable. In light of this fast moving context, insights into the actual practice of BPM have become indispensable points of reference.The BPM Case...

This book is a sequel and extension to the book “Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases for practitioners and educators to showcase and study Business Process Management (BPM).The BPM cases collection is dedicated to providing a contemporary and comprehensive, industry-agnostic insight into the realities of BPM. In particular it focuses on the lessons that only authentic cases can provide. The experiences documen...

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential ...

This book constitutes the proceedings of the Blockchain and Robotic Process Automation (RPA) Forum which was held as part of the 18th International Conference on Business Process Management, BPM 2020. The conference was planned to take place in Seville, Spain, in September 2020. Due to the COVID-19 pandemic the conference took place virtually.The Blockchain Forum and the RPA Forum have in common that they are centered around an emerging and exciting technology. The blockchain is a ...

This book constitutes the proceedings of the 17th International Conference on Business Process Management, BPM 2019, held in Vienna, Austria, in September 2019.The 23 full and 4 tutorial short papers included in this volume were carefully reviewed and selected from 115 submissions. The papers were organized in topical sections named: foundations; engineering; and management.

This book constitutes the revised selected papers of the 12th International Conference on Service-Oriented Computing, ICSOC 2014, held in Paris, France, in November 2014.The conference hosted the following seven workshops: 10th International Workshop in Engineering Service-Oriented Applications, WESOA 2014; First Workshop on Resource Management in Service-Oriented Computing, RMSOC 2014; First International Workshop on Knowledge Aware Service Oriented Applications, Performance Asses...

This book constitutes the revised selected papers of the scientific satellite events that were held in conjunction with the 14th International Conference on Service-Oriented Computing, ICSOC 2016, held in Banff, AB, Canada, in October 2016.The ICSOC 2016 workshop track consisted of three workshops on a wide range of topics that fall into the general area of service computing:ASOCA 2016: The rst Workshop on Adaptive Service-oriented and Cloud Applications...

This book constitutes the proceedings of the BPM Forum held during the 17th International Conference on Business Process Management, BPM 2019, which took place in Vienna, Austria, in September 2019.The BPM Forum hosts innovative research which has a high potential of stimulating discussions. The papers selected for the forum are expected to showcase fresh ideas from exciting and emerging topics in BPM, even if they are not yet as mature as the regular papers at the conference....

This book constitutes the thoroughly refereed proceedings of the CAiSE Forum 2018 held in Tallinn, Estonia, as part of the 30th International Conference on Advanced Information Systems Engineering, CAiSE 2018, in June 2018.The CAiSE Forum is a place within the CAiSE conference for presenting and discussing new ideas and tools related to information systems engineering. Intended to serve as an interactive platform, the Forum aims at the presentation of emerging new topics and contro...

This book constitutes the refereed proceedings of ten international workshops held in Eindhoven, The Netherlands, in conjunction with the 12th International Conference on Business Process Management, BPM 2014, in September 2014.The ten workshops comprised Process-oriented Information Systems in Healthcare (ProHealth 2014), Security in Business Processes (SBP 2014), Process Model Collections: Management and Reuse (PMC-MR 2014), Business Processes in Collective Adaptive Systems (BPCA...