The importance of subnational regions to politics, governance, and economic development in Western Europe has long been recognized. However, far less is known about recent steps to introduce a regional level of politics in East Central Europe. Reforms there are part of the larger process of crafting democracy; that is, regional reforms are linked to the economic and political transition away from communism and toward “Europe,” specifically the European Union.Crafting Democracy offe...

Instrumentalization of the wartime past for political gain is the subject of this study of eleven World War II commemorations. Using a comparative, conceptually original approach, Yoder identifies the actors who manipulate memory surrounding wartime anniversaries, such as the bombing of Dresden and ceremonies to honor fallen soldiers and fascist collaborators. The cases of memory contestation span three geographic regions, Western Europe, Eastern Europe, and Russia, recognizing that each d...

In 1990 Germany launched an experiment to transplant democracy into a formerly communist country, effectively dismantling the system of the German Democratic Republic and rebuilding it in the likeness of the democratic Federal Republic of Germany. From East Germans to Germans? examines the role of the first generation of democratically elected political elites in the former GDR’s transition to democracy.Although the quick transplant of a ready-made democratic system support...

Most citizens know how elections work in their own country, but not all elections are created equally. Elections occur in all democracies and many non-democratic regimes as well. They determine who will hold public office and who will have the power to govern. They connect citizens to those whom they choose to make decisions on their behalf and who regulate their behavior. This book looks comparatively at the key aspects of elections. In addition to describing types of el...

Elections occur in all democracies and many nondemocratic regimes as well. They determine who will hold public office and who will have the power to govern. They connect citizens to those whom they choose to make decisions on their behalf and who regulate their behavior. This book looks comparatively at the key aspects of elections. In addition to describing types of electoral systems, it discusses the implications of the various systems for the administration of elections, voter participa...

This is an exciting time to be an academic advisor—a time in which global recognition of the importance of advising is growing, research affirms the critical role advising plays in student success, and institutions of higher education increasingly view advising as integral to their missions and essential for improving the quality of students' educational experiences. It is essential that advisors provide knowledgeable, realistic counsel to the students in their charge. The New Advisor ...

What is fascism? Is it revolutionary? Or is it reactionary? Can it be both? Fascism is notoriously hard to define. How do we make sense of an ideology that appeals to streetfighters and intellectuals alike? That is overtly macho in style, yet attracts many women? That calls for a return to tradition while maintaining a fascination with technology? And that preaches violence in the name of an ordered society? In the new edition of this Very Short Introduction, Kevin Passmore brilli...

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the custom...

"A compact and cogent academic account of the Holocaust." — Kirkus ReviewsBrilliant and wrenching, The Holocaust: History and Memory tells the story of the brutal mass slaughter of Jews during World War II and how that genocide has been remembered and misremembered ever since. Taking issue with generations of scholars who separate the Holocaust from Germany's military ambitions, historian Jeremy M. Black demonstrates persuasively that Germany's wa...

American politics seems to grow more contentious and complicated by the day, and whether American democracy works well is hotly debated. Amidst all this roiling partisan argument and confusing claims and counterclaims, there has never been a greater need for an impartial primer on the basics of the American political system. This Very Short Introduction gives readers a concise, accessible, and sophisticated overview of the vital elements of American democracy, emphasizing both how these el...

How social class determines who lands the best jobsAmericans are taught to believe that upward mobility is possible for anyone who is willing to work hard, regardless of their social status, yet it is often those from affluent backgrounds who land the best jobs. Pedigree takes readers behind the closed doors of top-tier investment banks, consulting firms, and law firms to reveal the truth about who really gets hired for the nation's highest-paying entry-le...

The Russian Revolution had a decisive impact on the history of the twentieth century. In the years following the collapse of the Soviet regime and the opening of its archives, it has become possible to step back and see the full picture. Starting with an overview of the roots of the revolution, Fitzpatrick takes the story from 1917, through Stalin's 'revolution from above', to the great purges of the 1930s. She tells a gripping story of a Marxist revolution that was intended to transform t...