This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance their data-gathering activities to strengthen customer relations. Author of The Agenda Mover:...

As a community gathers on the shores of Mombasa to clean up the trash that litters their beach, an empty yogurt cup sparks an idea: could this piece of plastic be the key to restoring Kenya’s once-mighty mangrove forest?On the shores of Kenya, the mighty mangrove trees once had their own song—the lapping of the tides against their roots, the trilling of insects, and the harmonies of birds. But as the cities expanded, the forests shrank. The birds and fish disappear...

Counselors and educators are advocates for understanding ourselves, multiculturalism, and diversity in a societal climate of division. Provided the recent political coup and exclusion ideology, Latino Male students are marginalized because of cultural identity (Machismo) and cultural values. Due to the controversial nature of Machismo, masculinity, and language with Latino Males, multicultural educators are constantly silenced in universities by political correctness and censorship. Specif...

When the “counter-canon” itself becomes canonized, it’s time to reload. This is the notion that animates New Border Voices, an anthology of recent and rarely seen writing by Borderlands artists from El Paso to Brownsville—and a hundred miles on either side. Challenging the assumption that borderlands writing is the privileged product of the 1970s and ’80s, the vibrant community represented in this collection offers tasty bits of regional fare that will appeal to a wide range of readers and...

From Humble Beginnings to Global Powerhouse: The Untold Story of Bosch's Rise to Success is a gripping account of one of the most inspiring journeys in business history. This book takes you on a thrilling ride through the life of Robert Bosch, the founder of the iconic company that bears his name. Starting with his early years as a penniless apprentice, this book traces Bosch's meteoric rise to become one of the most influential and visionary industrialists of the 20th century.Thro...

Embark on a transformative journey of self-discovery and mental wellness with "Wanderlust for Wellbeing: A Mental Wellness Travel Guide." In this captivating guidebook, you'll unlock the secrets to harnessing the power of travel for inner healing and personal growth. Explore the therapeutic benefits of nature, immerse yourself in local cultures, and learn practical strategies for prioritizing your mental health while on the road. From mindfulness techniques to stress management tips, this ...

"The Neurotraders" explores the exciting intersection of neuroscience and finance, revealing how the latest insights from brain science are revolutionizing the way we think about trading and investing. From cutting-edge algorithms that account for cognitive biases to biofeedback tools that optimize decision-making, this book reveals the potential of neurotrading to change the game of finance. But it also raises important ethical and regulatory questions that must be addressed to ensure res...

Few things are as important as the food we eat. Conversations in Food Studies demonstrates the value of interdisciplinary research through the cross-pollination of disciplinary, epistemological, and methodological perspectives. Widely diverse essays, ranging from the meaning of milk, to the bring-your-own-wine movement, to urban household waste, are the product of collaborating teams of interdisciplinary authors. Readers are invited to engage and reflect on the theories and practi...

Large and growing subsidies to residential consumers in Mexico have become a major policy concern. This report explains the growth of subsidies, the current distribution of subsidies across income classes, and uses utility and household survey data to simulate how alternative subsidy mechanisms could improve distributional and fiscal performance. The goal is to help inform discussion in Mexico about how to reduce subsidies and redirect them toward the poor. The findings also offer lessons for...

The published dictionary was a huge book: with pages nearly 1½ feet tall and 20 inches wide, it contained 42,773 words; it also sold for the huge price of £4/10s. . It would be years before "Johnson's Dictionary", as it came to be known, would ever turn a profit; authors' royalties being unknown at that time, Johnson, once his contract to deliver the book was fulfilled, received no further monies connected to the book. Johnson, once again a freelance writer, albeit now a famous one, faced ...

Large and growing subsidies to residential consumers in Mexico have become a major policy concern. This report explains the growth of subsidies, the current distribution of subsidies across income classes, and uses utility and household survey data to simulate how alternative subsidy mechanisms could improve distributional and fiscal performance. The goal is to help inform discussion in Mexico about how to reduce subsidies and redirect them toward the poor. The findings also offer lessons ...

Space and Time Magazine has been putting the best speculative fiction and poetry in ink for over five decades—a must-read for true fans of Strange and Unusual. Readers can look forward to stories from the future stars of genre fiction intermingled with unique tales from pros like Jessica A. Salmonson, Norman Spinrad, Jack Ketchum, and Aliette de Bodard.Whether you are new to the magazine, or have been with us since our inception five decades ago, we are proud to provide you with th...