Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service CloudSalesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how ...

Your easy-to-follow guide to the world’s leading cloud-based CRM softwareSalesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support operations. Salesforce For Dummies help you take advantage of key platform functionality and focus on making the most of its many features. Learn best practices to determine the right configuration to suit your business needs, and how to use apps, build widgets...

An award-winning poet chronicles loss, family, and identityThe third collection by the prize-winning Asian American poet Jon Pineda, Little Anodynes is a sequence of lyrical, personal narratives that continue Pineda's exploration of his biracial identity, the haunting loss of his sister, and the joys—and fears—of fatherhood. With its title inspired by Emily Dickinson, Little Anodynes offers its poems as "respites," as breaks in the reader's life t...

This is not a 1000-page encyclopedia filled with obscure configuration items that you will never use -- this book shows you what people actually do in the SAP system, and how to do it better. Michael Martinez will help you understand the documentflow and the business process steps you need to work in the exciting area of SAP.SAPCOOKBOOK Training Tutorials are the fastest way to learn SAP, period.

Amp up your collaboration skills and rock the modern workplace by harnessing the power of Microsoft 365 with this one-stop guide to the world's leading productivity platformThe Microsoft 365 productivity solution for the workplace is a cloud-based service with many features for effective and secure collaboration virtually or in person. Whether you start your day with meetings in Teams, respond to Outlook emails, create documents with Office apps, or even automate y...

Salesforce Marketing Cloud: Take your digital marketing on a journey!Everything seems to be moving to the cloud these days—and digital marketing is no exception! Salesforce Marketing Cloud For Dummies guides you through the use of Salesforce's exciting suite of cloud-based digital marketing solutions, which have the power to help you plan, personalize, and optimize your customers' journey. Written by a leader of the Salesforce training and development team...

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start!Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understand...

Blow past the jargon and get hands-on, practical guidance on managing any project with Microsoft ProjectLean. Agile. Hybrid. It seems that project management these days comes with more confusing buzzwords than ever. But you can make managing your next project simple and straightforward with help from Microsoft Project For Dummies.This book unpacks Microsoft’s bestselling project management platform and walks you through every important feature, ste...

Want to dive deep into Google Analytics 4or learn more about the custom optionsavailable?GA4 is an amazing program with a lot ofoptions that just were not available in oldereditions of Google Analytics. This providesamazing opportunities to collect analyze andmonitors more detailed data on cleanerreports in order to better understand yourwebsite customer behaviors.This book wil...

Feeling lost amidst the multitude of Google Workspace tools?Struggling to streamline your workflow for optimal productivity?Wish there was a straightforward guide to master Google Workspace from start to finish?Look no further!Hello, future Google Workspace enthusiasts! The Google Workspace Guide is designed to be your companion, simplifying your journey and aiding you in not just exploring, but truly unders...

Implement Revit best practices with Dynamo and Power BI to visualize and analyze BIM informationKey FeaturesBoost productivity in Revit and apply multiple workflows to work efficiently on BIM projectsOptimize your daily work in Revit to perform more tasks in less timeTake a hands-on approach to improving your efficiency with useful explanations, which will step-change your productivityBook DescriptionIncreasing Autodesk Revit...

Your no-nonsense guide to Near Field CommunicationAre you a newcomer to Near Field Communication and baffled by the scant documentation and online support available for this powerful new technology? You've come to the right place! Written in a friendly and easily accessible manner, NFC For Dummies takes the intimidation out of working with the features of NFC-enabled devices and tells you exactly what it is and what it does—and doesn't do.NFC is re...