Develop and improve the service management capabilities of your organization or business with this comprehensive handbookKey FeaturesA complete, pragmatic guide on service management from industry expertsLearn industry best practices and proven strategies to establish and improve a service management capabilityGet hands on with implementing and maintaining a service management capabilityPurchase of the print or Kindle book includes a f...

Not much has changed with managing Enterprise Resource Planning (ERP) projects in the past fifteen years. While there are better software and new technology, the industry continues with the same approach with the same disappointing outcomes.Meanwhile, history has shown that leaving the fate of your ERP project in the hands of software consultants and vendors may only create a false sense of security. Regardless of all the right intentions, software consultants are not all-knowing, ...

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how...

"This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum's global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With greatly expanded guidance and "how-to" material, it enables organizations to operate in an effic...

Aimed at helping business and IT managers clearly communicate with each other, this helpful book addresses concerns straight-on and provides practical methods to building a collaborative data warehouse . You’ll get clear explanations of the goals and objectives of each stage of the data warehouse lifecycle while learning the roles that both business managers and technicians play at each stage. Discussions of the most critical decision points for success at each phase of the data warehouse ...

You have to make sense of enormous amounts of data, and while the notion of “agile data warehousing? might sound tricky, it can yield as much as a 3-to-1 speed advantage while cutting project costs in half. Bring this highly effective technique to your organization with the wisdom of agile data warehousing expert Ralph Hughes. Agile Data Warehousing Project Management will give you a thorough introduction to the method as you would practice it in the project room ...

In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will guide you in successfully managing and maintaining your customer master data. You'll find the expe...

The book covers all knowledge areas from the BABOK®, Third Edition, and is designed to be a study guide for the CBAP® certification from IIBA™. It includes over 300 sample questions. It is also usable for those seeking the PMI-PBA® certification. This book is a complete business analysis handbook combining the latest standards from the BABOK® case study examples and exercises with solutions. It has usable tools and techniques, as well as templates ready to be used to develop solid requirem...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices withi...

Bonus Content: Includes 100% access to fully simulated online practice Are you preparing to become an ISO 27001 Lead Implementer? This comprehensive practice exam guide is designed to help you master the principles, frameworks, and best practices required to implement and manage an Information Security Management System (ISMS) in compliance with ISO/IEC 27001. What You’ll Get: 500+ High-Quality Practice Questions – Designed to reflect the difficulty and format of the real ISO 27001 Lead Im...

Create and manage a clear working IT asset management strategy with this unique guideKey FeaturesA detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documentsIncludes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normalA step-by-step ITAM manual for newbies as well as seasoned ITAM veteransBook Description