This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order...

You've seen the building. Now meet the man whose life went into it.Philip Freelon's grandfather was an acclaimed painter of the Harlem Renaissance. His father was a successful businessman who attended the 1963 March on Washington. When Phil decided to attend architecture school, he created his own focus on African American and Islamic designers. He later chose not to build casinos or prisons, instead concentrating on schools, libraries, and museums--buildings that ...

Every day employees make decisions that ultimately get reflected in the financials. In many businesses, sales reps exert the most impact on the financial success of a business because their decisions directly affect one of the most important lines on the income statementthe sales linehowever; other employee groups can influence financial results. Purchasing affects costs of goods sold; managers, supervisors and employees affect expenses; other employees affect the utilization of assets suc...

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context.The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service sy...

This new interdisciplinary work presents system dynamics as a powerful approach to enable analysts build simulation models of social systems, with a view toward enhancing decision making. Grounded in the feedback perspective of complex systems, the book provides a practical introduction to system dynamics, and covers key concepts such as stocks, flows, and feedback. Societal challenges such as predicting the impact of an emerging infectious disease, estimating population growth, and assess...

Attention: Disgruntled 9 to 5'ers, underachievers and wannabe real estate investors.You're about to uncover the secrets to making thousands and thousands of dollars flipping houses, with risk free, recession-proof strategies that anyone can use!If you can read, you can implement this amazing blueprint and unlock your money-making power today! Stop allowing these so-called gurus to talk over your head. Finally breakthrough with a simple, step-by-step blueprint to quick cash ...

The fully revised and updated version of this successful Handbook is welcomed by management scholars world-wide. By bringing together the latest approaches from the leading experts in organizational learning & knowledge management the volume provides a unique and valuable overview of current thinking about how organizations accumulate 'knowledge' and learn from experience.Key areas of update in the new edition are:Resource based view of the firmCapa...

This book provides in-depth guidance on how to use multi-criteria decision analysis methods for risk assessment and risk management. The frontiers of engineering operations management methods for identifying the risks, investigating their roles, analyzing the complex cause-effect relationships, and proposing countermeasures for risk mitigation are presented in this book.There is a total of ten chapters, mainly including the indicators and organizational models for risk assessment, ...

The impact that information technology has on collective knowledge, the lifeblood of any organization, is still being fully realized and understood. Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization. A much needed collection, this multi-volume ...

The International Conference on Industrial Engineering and Engineering Management is sponsored by the Chinese Industrial Engineering Institution, CMES, which is the only national-level academic society for Industrial Engineering. The conference is held annually as the major event in this arena. Being the largest and the most authoritative international academic conference held in China, it provides an academic platform for experts and entrepreneurs in the areas of international industrial ...

A concise extension of the business classic Topgrading, targeted to sales managersBrad Smart's Topgrading has sold more than 150,000 copies since 1999, making it the definitive book for executives who want to hire, coach, and retain top talent. Now Smart has teamed up with Greg Alexander, who used Topgrading to radically improve his sales force at EMC.In Topgrading for Sales, they have boiled down the key Topgrading ideas to a pithy 112 p...

Managing new product development is a key area of management, straddling strategy, innovation and entrepreneurship and macro-organizational behaviour. All of the contributorsin the Handbook of New Product Developmentare are well-known and leading exponents to theory of New Product Development and to methods used in practice. They draw upon their experience and work to offer a comprehensive view of the challenges in managing the development of new products. Existing knowledge in the differe...