So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert tech...

Theyre supposed to be useful tools, but whether theyre printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldnt function. ISO 9001 and other quality management systems place great emphasis on documents, and for good reason. Documents arent individual, stand-alone elements of the management process. Theyre interrelated, formatted in different media, and controlled by various and distinct functions. Keep...

Schedule and cost control are the key elements of successful project management. Yet, over 80% of all projects start with underestimated schedules and costs and are doomed to exceed projections before they begin. This clear and concise book demonstrates how to establish realistic estimates for successful project completion. It illustrates how to control a projects schedule and costs, but more importantly, it shows the reader how to develop the projects plans and processes so that controlli...

By one estimate, the U.S. wastes $480 billion annually on healthcare expenditures that don’t improve care. Worse, because of faulty systems – not personnel – up to 98,000 people die every year due to preventable medical errors – and that doesn’t count non-terminal events such as hospital-acquired infections. In Hospital Operations, two leading operations management experts and four senior physicians demonstrate how to apply new OM advances to substantially improve any hospital’s o...

Many people are confused about corrective action. They know its a requirement for compliance to standards such as ISO 9001, but they dont always realize the benefits of a well-designed and well-implemented corrective action process. This newly revised edition of The Corrective Action Handbook will help make your corrective action process more organized, more efficient, and more productive. Denise Robitailles book is a terrific guide to corrective action for anyone involved in the c...

Mystery or secret shopping as it is sometimes known, has grown from strength to strength in recent years. It involves posing a real customer to try a product or service then reporting back on the experience. A company will use this information to measure their customer service and if necessary, improve it.Shoppers come from all walks of life. It doesn't matter how old you are, whether you are already working or not, if you are single or married, or where you live. Someone somewhere...

Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case studies, graphical illustrations and screen shots for performing the techniques in both Excel and MINITAB.

Author and experienced quality management consultant Carlos Pereira da Cruz has written this book with one goal in mind: to offer you a practical and straightforward way to adapt your quality management system to your business, while meeting the requirements of ISO 9001:2015.Discover ISO 9001:2015 Through Practical Examples is primarily for beginners in quality management systems, and for people with moderate knowledge of ISO 9001. However, if you are an experienc...

Kaizen principles have been viewed as one of the key factors to Japanese competitiveness.Kaizen techniques became famous when Toyota used them to rise to world's automotive leadership. The company is credited as pioneer to formalize Kaizen technique and implement it as part of a global business plan. Rather than undertake large projects, Toyota's staff was encouraged to identify problems, no matter how small, trace their root causes and implement all necessary solutions.Kai...

Winner of a 2009 Shingo Research and Professional Publication Prize. Notably flexible and brief, the A3 report has proven to be a key tool In Toyota‘s successful move toward organizational efficiency, effectiveness, and improvement, especially within its engineering and R&D organizations. The power of the A3 report, however, derives not from th

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organ...

Make breakthroughs in project quality by combining project management with quality management - this books shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.