Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interaction...

This text discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in six states. From this research, generalisations are made concerning commonalities and differences between men's and women's experiences in public adminstration at the state level. This is a new area of research: while much has been done at the federal level (and there is a federal database to work from) until now little work has been done and...

Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution.This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates h...

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. Wi...

This audiobook is narrated by a digital voice.Guy Moses Jean-Mary is the lead pastor of the Jesus Prayer Life Center, with over 25 years of experience in prayer and a deep connection to God. He is also a father of 2 children, Christian and Victoria. At a very young age, he started this journey with his father, Bishop Guy Jean-Mary, who taught him how to pray and exercise authority in the spirit world. This book is a blessing and a guideline for every believer who wants to have vict...

As we journey through life there is perhaps one sacred duty that is more important than any other; to protect the young in their earliest years.However, society is riven with poverty and fractured with many undermining forces that create uncertainty and neglect in the lives of many families and the babies that depend upon them for love, nurture and security in their young lives.In this volume our classic authors bring you narratives with characters so young, so dependent, t...

As we journey through life there is perhaps one sacred duty that is more important than any other; to protect the young in their earliest years.However, society is riven with poverty and fractured with many undermining forces that create uncertainty and neglect in the lives of many families and the babies that depend upon them for love, nurture and security in their young lives.In this volume our classic authors bring you narratives with characters so young, so dependent, t...

This meticulously edited horror collection is formatted for your eReader with a functional and detailed table of contents: H. P. Lovecraft: The Tomb The Dunwich Horror The Shunned House Bram Stoker: Dracula The Dualists Edgar Allan Poe: The Cask of Amontillado The Mystery of Marie Rogêt The Premature Burial Mary Shelley: Frankenstein The Evil Eye Arthur Machen: The Great God Pan The Terror William Hope Hodgson: The Ghost Pirates The Night Land Algernon Blackwood: The Willows The Wendigo A ...

A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field and its future. This unique volume brings together a group of distinguished authors—both seasoned and new—for a rare critical examination of the field of public administration yesterday, today, and tomorrow. The book begins by examining the ideas of previous Minnowbrook conferences, such ...

ISFJs are very generous and kindhearted; they value cooperation and are careful of other people's feelings. In this book you will find seven short stories specially selected to please the tastes of the ISFJ. These are stories by renowned authors that will surely bring reflections, insights and fun to people with this kind of personality. This book contains: - Regret by Kate Chopin. - One Thousand Dollars by O. Henry. - Her First Ball by Katherine Mansfield. - The Lady with the Little Dog b...

The Ultimate Christmas Library: 400+ Novels, Stories, Poems, Carols & Legends offers a comprehensive exploration of holiday literature, weaving together an eclectic tapestry of narratives that celebrate the many facets of Christmas. This anthology traverses genres and eras, from timeless tales of generosity and redemption to enchanting folklore and enduring carols. Exploring themes of compassion, joy, and reflection, the collection includes standout pieces that resonate with the spirit of ...