This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again. Absolutely invaluable to everybody, How People T...

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to:Stand up to anyone -- without fighting.Blunt a sniper's attack.Get a clam to talk.Cut off a Sherman tank at the pass.Manage bulldozers.Get stallers off the dime.Move a compl...

Save your organization by building the skills to deal with difficult peopleWe all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, ...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, whil...

There's no way around it: From the point of view of the difficult people in our lives, we're the ones being difficult. If only we would stop resisting and agree that the person we're calling "difficult" is right and we need to do exactly what s/he tells us to do. Of course, this is exactly what we're thinking about her/him. It may seem counterintuitive, but once we stop being "difficult," from the point of view of the other person, the other person will stop being difficult as well. This b...

'A useful confidence-building tool for those whose key aim is to find their inner power' Edge OnlineBeing more assertive just got easierMuch has been spoken about the assertive communication style, not all of it complimentary! Many people confuse it with being aggressive, bamboozling others into submission and getting what you want, despite what they want. However, assertive communication is not domineering; it's just a mea...

DON’T LET PROBLEM PEOPLE GET TO YOU!Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus o...

Mind for Sport, the Tool Book for Sports Psychology has been written to bring the proven techniques to allow you to gain control over your mind, and to let it be free to compete at the best level possible.It shows you how toTake control of your beliefs and emotionsSet winning exciting goalsPrepare for successUse learning and review to build a strong basis for successGives tools for relaxation, visualisation, focus and more.Helps to overcom...

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

For nearly a century, the words and works of Dale Carnegie & Associates, Inc., have translated into proven success—a claim verified by millions of satisfied graduates; a perpetual 3,000-plus enrollment roster per week; and book sales, including the mega-bestseller How to Win Friends and Influence People, totaling over thirty million copies.Now, in The Leader In You, coauthors Stuart R. Levine and Michael A. Crom apply the famed organization’s time...

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplace—how to spot their destructive behavior and stop them from creating chaos in the modern corporate organization.Over the past decade, Snakes in Suits has become the definitive book on how to discover and defend yourself against psychopaths in the office. Now, Dr. Paul Babiak and Dr. Robert D. Hare return with a re...

How confident would you say you are right now?• Are you shy?• Are you easily intimidated?• Are you a wallflower who feels socially awkward?• Can you comfortably look anyone you meet in the eye and immediately feel comfortable around them?If you struggle with self-confidence, you may try to tell yourself it doesn't matter if you're confident or not, but the truth is, the world is tough on those who lack confidence. In fact, confidence improves our lives ...