As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

OSINT is a rapidly evolving approach to intelligence collection, and its wide application makes it a useful methodology for numerous practices, including within the criminal investigation community.The Tao of Open Source Intelligence is your guide to the cutting edge of this information collection capability.

Mirror Dead is a thoroughly contemporary novel which demonstrates the rude health of the ghost story at the beginning of the twenty-first century. When Simon falls for fairytale-obsessed Rose, he sees a chance to move on from his girlfriend's death the year before. But can he trust Gray, the cross-dressing ghost of his twin brother, who shares his body and sees Rose as lunch? They set out to infiltrate her life, but soon find that they have bitten off more than either of them can chew. Ros...

THE ADVENTURE OF THE MISSING BETTER HALF. Did you ever wonder what happened to Godfrey Staunton, the missing Three-Quarter, after Holmes tracked him down and found him, racked with sobs and bitter grief, beside his beloved deceased wife? This story tells you. His life got much better. He met an exceptional young woman, Millicent Brocklehurst, and fell in love, and got married. He was chosen to play on England's National Team in the 1899 Home Nations Championship games. Life was good. ... a...

You need more Sherlock? You love the stories of The Canon but you want more ... more stories that are similar to the original sixty. You have come to the right place. The Adventure of the Tea-Stained Diamonds: He was not much more than a child. I estimated his age at fourteen. He was a handsome boy, with the raven-black hair and deeply tanned skin color that marks a person who came from the lands under the Raj. His young body was beginning to show the signs of an emerging well-made sportsm...

IN OCTOBER 1805, NAPOLEON'S FLEET WAS DEFEATED IN THE BATTLE OF TRAFALGAR. NOW HIS GHOST HAS RETURNED TO ENGLAND FOR THE CENTENARY OF THE BATTLE, INTENT ON WREAKING REVENGE ON THE DESCENDANTS OF ADMIRAL HORATIO NELSON AND ON ALL OF ENGLAND. The mother of the great-great-grandchildren of Admiral Nelson contacts Sherlock Holmes and asks him to come to her home, Victory Manor, in Gravesend to protect the Nelson Collection. The invaluable collection of artifacts is to be displayed during the o...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. THE LOOK: Three weeks after I had arrived in Nairobi in January 1976 my father wrote to me. I took it to be...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. SHOWTIME: made quite an exhibition of mysel...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. JOY RIDING: Selena lived on the other side ...

Rosalie Parker runs the independent UK publishing house Tartarus Press with R. B. Russell. Her previous collections include The Old Knowledge (Swan River Press 2010) and Damage (PS Publishing 2016). "In the Garden" was selected for Best New Horror 21 (2010), and "Random Flight" for Best British Horror 2015. Rosalie lives in Coverdale, North Yorkshire, the magnificent landscape of which inspires and sometimes provides the settings for her writing. THE CINEMA: Despite the argument they held ...

A GIRLS' SCHOOL HOCKEY TEAM VANISHES IN THE MIDDLE OF THE NIGHT. NO ONE KNOWS WHAT HAPPENED TO THEM. CAN SHERLOCK HOLMES FIND THEM IN TIME? YOU are a fan of Sherlock Holmes. Most likely, you have read the entire Canon of Sherlock Holmes stories. You want MORE SHERLOCK; but more 'canonical' Sherlock. THESE NEW STORIES ARE FOR YOU.THE ADVENTURE OF THE PRIORESS'S TALE. The senior field hockey team from an elite girls' school goes to Dover for a beach holiday ... and disappears. Have they been...

Reggie Oliver is a stage actor and playwright. His biography of Stella Gibbons was praised as "a triumph" by Hilary Spurling in the Daily Telegraph, his play Winner Takes All, was described as "the funniest evening in London", by Michael Billington in The Guardian, and his adaptation of Hennequin and Delacour's Once Bitten opened at the Orange Tree Theatre in London in December 2010. THE BRIGHTON REDEMPTION: There is a very great deal of vice in Brighton. Even though I arrived here only a ...