Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.Best-selling author and multiple award-winner Phil M. Jones is highly regarded as one of the wor...

Welcome to BBC Radio 2, where millions tune in each day to argue, confess, complain and, occasionally, agree. A single conversation can shape a national debate. It is a powerful, unpredictable world that few outsiders ever see… until now.For nearly thirty years, Phil Jones was the guiding hand behind the station’s weekday lunchtime programme, first with Jimmy Young and later with Jeremy Vine, when it became Britain’s most popular news and current affairs show. From the studio contr...

How can we ensure our strategy will succeed, especially in changing and uncertain times? The answer, as explained in Strategy Mapping for Learning Organizations, is to become a more responsive organization - one that captures its strategy in strategy maps, learns from that strategy and can adapt to deliver results. For anyone involved in managing strategy and performance, applying the powerful strategy mapping techniques will move your balanced scorecard from an operational tool to one of ...

Get out of your own way and bring your ideas to life!Exactly Where to Start is a playbook for everyone with a great idea, everyone with a goal in mind, and everyone with a specific destination but no journey. We’ve been told all our lives that “good things come to those who wait”—but that’s a myth. Good things come to those who do. Too often, we get stuck in the “getting ready” stage: research, analysis, brainstorming, and more research; we feel l...

This new edition of Drama as Therapy presents a coherent review of the practice and theory of Dramatherapy. With a unique combination of practical guidance, clinical examples and research vignettes this fully revised second edition considers developments in the field over the last decade and researches the impact of the 'core processes' on clinical practice.The book shows how Dramatherapy can be used with a wide range of clients and applied to their individual needs. Thera...

An accessible analysis of the new forms of work whose seismic changes will increasingly determine the future of capitalismAutomation and the decline in industrial employment have lead to rising fears of a workless future. But what happens when your work itself is the thing that will make your job obsolete?In the past few years, online crowdworking platforms - like Amazon's Mechanical Turk and Clickworker - have become an increasingly important source of wor...

Captain: 72 Days to Unlock Your Inner Superhero is your battle plan for self-leadership-striving toward your best self and living with purpose. In just 72 days, you'll reshape your habits, sharpen your vision, and step into courage. Each day requires one defining choice: Seize or Relinquish. By the end, you won't just have read a book-you'll have claimed the title of Captain in your own life.

The sales guide for non-sales professionalsExactly How to Sell walks you through a tried and true process that draws on time tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product or your services) this simple read is certain to provide you actionable strategies to deliver you more of the sales results you are looking for.Inside, Phil M. Jones writes from experience and explains h...

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Discover the 6 hidden habits of elite sales performers. Have you ever wondered why some sales professionals consistently win year after year, while others have peaks and valleys—or simply fail to ever reach their true potential? Sure, hard work, dedicated effort, product knowledge, and an attractive personality (and even knowing Exactly What to Say) can all help with success in sales. And almost anyone who's reached elite sales performance status has all of these—but it's not enough to exp...

The real estate industry desperately needs new tools and ideas to stay relevant to the modern consumer. The modern consumer is more educated and has more choices than ever before. Counterintuitively, this has led to more confusion, doubt, and frustration in their real estate journey. Therein the opportunity lies. In Exactly What To Say for Real Estate Agents, Phil M. Jones, Chris Smith, and Jimmy Mackin provide 30 Magic Words to help with the most common, critical, and difficult conversati...

You know your company is amazing. You say your company is amazing. But why should your customers believe you? In a crowded consumer courtroom full of shady advertisers all claiming to be the best, the fastest, the most caring, your brand is literally on trial—and that means you better deliver the proof.In Prove It, StoryFuel founder Melanie Deziel and master of influence Phil M. Jones show you how to leverage every content marketing tool in the box to blast through doubt and win th...