Deliver Any Service Far More Effectively, Based on What Customers Really WantAs service stacks grow more complex, it becomes even tougher to deliver on-demand IT services that meet customers' expectations for speed, consistency, reliability, security, privacy, and value. Layering on new cloud technologies, architectural approaches, or methodologies can aggravate the problem by widening the gap between what delivery teams think they're delivering and what customers actually experien...

This audiobook is narrated by a digital voice.Isometric exercises are a form of strength training where the muscle contracts but doesn't change length, meaning there's no joint movement or visible muscle contraction. Instead, you hold a position against resistance, like pushing against an immovable object or holding a position statically. These exercises engage specific muscles or groups without movement. Imagine pushing against a wall or holding a plank position—t...

Some companies think that adopting devops means bringing in specialists or a host of new tools. With this practical guide, you’ll learn why devops is a professional and cultural movement that calls for change from inside your organization. Authors Ryn Daniels and Jennifer Davis provide several approaches for improving collaboration within teams, creating affinity among teams, promoting efficient tool usage in your company, and scaling up what works throughout your organization’s i...

Geoffrey Moore is one of the most respected and bestselling names in business books. In his widely quoted Crossing the Chasm, he identified and addressed the greatest challenge facing new ventures. Now he’s back with a book for established businesses that need to learn how to adapt—or suffer the slow declines into marginalized performance that have characterized so many Fortune 500 icons in recent years.Deregulation, globalization, and e-commerce are exerting unpre...

Lean Software Development: An Agile ToolkitAdapting agile practices to your development organizationUncovering and eradicating waste throughout the software development lifecyclePractical techniques for every development manager, project manager, and technical leaderLean software development: applying agile principles to your organizationIn Lean Software Development

"This remarkable book combines practical advice, ready-to-use techniques, anda deep understanding of why this is the right way to develop software. I haveseen software teams transformed by the ideas in this book."--Mike Cohn, author of Agile Estimating and Planning"As a lean practitioner myself, I have loved and used their first book for years.When this second book came out, I was delighted that it was even better. If youare interested in how lean prin...

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual ...

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experienceLooking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow ma...

&quote;VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organizat...

Excellence doesn't just happen. It needs to be designed, and even the best designs can be improved upon.That's something that Angelo Baratta, who spent more than thirty years leading more than a hundred projects for more than fifty organizations, discovered the hard way. While most of these projects succeeded, success rates were never as high as they should have been. This, he determined, was the direct result of the design of the business processes.By mastering process des...

Every company can point to a growth strategy. Few, however, systematically implement it; instead, they tweak current products with incremental innovations, or attempt to buy growth through acquisitions. Neither is a satisfactory solution. Internally generated growth accomplished thorugh product line renewal and new service development is essential to the long-term vitality of business across industries. The Fast Path to Corporate Growth takes on the challenge large corporations ha...

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requi...