Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers h...

This results-oriented resource is a must-have strategic partner for project managers of every industry.Shifting priorities, budget cuts, unexpected interruptions….the obstacles that project managers face daily are sometimes relentless and always burdensome. Now, the average project is only growing more complicated.The Project Management Tool Kit is filled with step-by-step guidance that will enable managers to complete even the most complex project...

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:Includes dozens of reproducible tools and processes for training evaluationShows how to measure both financial and intangible/non-financial results

Are the contents of the quality policy relevant to your organization and measurable?Can auditors continue to participate in the subsequent surveillance audits as well?Does the policy relating to ethics, bribery and corruption cover only your organization?How do suppliers benefit form information technology use in supply chain relationships?Is the onsite review of previous nonconformities only applicable to minor nonconformities?What can companies do ...

How-to guidance for defining and implementing a complex project performance environmentSharing his forty-five years of project management experience, best-selling author and industry guru Robert Wysocki presents a straightforward, enlightening, and pragmatic guide to help senior managers make the transition to an organization that profits and thrives on complexity. The first book to discuss practical project management mitigation strategies, Executive's Guide t...

As an executive, your organization may have limited resources. This book will instruct you and your leadership teams on implementing strategy through identifying, selecting, prioritizing, resourcing, and governing an optimal work portfolio. You’ll learn how to sponsor every project stage, as well as leading project managers as direct reports. Detailed advice is given for developing project management competency and utilizing input from customers, employees, and processes. You’ll learn how ...

Market segmentation is a main aspect of an effective business strategy, but implementation is often difficult and ultimately unsuccessful. Market Segmentation Success: Making It Happen! offers a solid review of the concepts of market segmentation and target market selection, as well as clearly explaining how to create market segments, how to select

This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today's technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK)....

Are the change model, IT strategies and KPIs reviewed on a regular basis?Are there organizational strategies or KPIs for sustainable mode choice?Do you break down your main service level KPIs into sub-KPIs across the entire supply chain?Does your organization maintain a single KPI model for revenue assurance?How do you set effective KPIs for performance management and effectiveness?How far have you automated the preparation of your financial and non-...

Unlike other pocket guides, this guide is designed specifically to address topics that the author has found to cause problems, issues, and concerns for most Black Belts over the years. As such, its primary purpose is to serve as a useful reference guide for the Black Belt throughout his or her busy day, and particularly in meetings. Though not intended to be a tool guide like other pocket guides or a preparation guide for the ASQ certifications, it will nonetheless serve as a useful refere...

Are the logical arguments of the Theory of Change strong and plausible?Did you successfully find all types of organizations that will respond in an emergency?Do the advocates and the affected communities (if different) own the advocacy initiative?Do you have clear contracts for each session and for the overall mentoring relationship?Does your organization have an effective approach to diversify the sources of your income?How can a Theory of Change fr...

This book is an exploration of the people analytics possibility, bringing out both theoretical frameworks and detailed practical case studies from the author's experience in industry and business across both sides of the table, with an understanding of data science models and SMAC (Social, Mobile & Cloud) technologies underpinning it. It further explores and lays out a business case for why organizations need to invest behind this space and why HR functions and businesses need to embrace a...