This self-study Exam preparation guide and its accompanying online course for the Customer service representative Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer service representative subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer service representative concepts and prepare you...

The twenty-first century offers more technology than we have ever seen before, but with new updates, and apps coming out all the time, it’s hard to keep up.Essential Office 365 is here to help. Along with easy to follow step-by-step instructions, illustrations, and photographs, this guide offers specifics in...Downloading and Installing Microsoft Office SuiteGetting started with Office Online: using Sway, OneDrive, Mail & CalendarUsing Office Apps o...

Now in its fifth edition, Foundations of Primary Teaching will be an essential resource for any trainee or practicing primary teacher. Written in a friendly and accessible manner, this book has been updated in line with the new curriculum and provides a comprehensive introduction to all aspects of teaching within the primary school. It blends theory and practice to foster and develop effective pedagogy and, in so doing, to stimulate your thinking, expand your horizons and motivate...

Literacy is arguably the most important goal of schooling as, to a large extent, it determines young children’s educational and life chances and is fundamental in achieving social justice. New Zealand’s literacy education programme has long been regarded as one of the world’s most successful approaches to teaching literacy skills to young children. Excellence and Equity in Literacy Education questions this widely held assumption. In the late 1990s the New Zealand government develo...

First Published in 2000. This is Volume 75, Number 3 of the Peabody Journal of Education and focuses on collaboration across campus, town and with K-12 schools. The issue provides descriptions of a range of ways in which universities and schools and colleges of education can provide leadership for collaborative ventures involving the wider community. The collaborative undertakings include working with community agencies, other schools or colleges within or external to the institution, P-12...

Developing a more culturally diverse teaching force is one of the most important tasks facing the education system in the United States. Yet, in the midst of this challenge, little is known about who these teachers might be or where they might come from. We Got Next: Urban Education and the Next Generation of Black Teachers illustrates the journeys that Black pre-service teachers travel in their attempts to become educators. By looking at their educational life histories – their s...

Winner of the 2013 American Educational Studies Association's Critics Choice Award!When teacher education is located on a university campus, set apart from urban schools and communities, it is easy to overlook the realities and challenges communities face as they struggle toward social, economic, cultural, and racial justice. This book describes how teacher education can become a meaningful part of this work, by re-positioning programs directly into urban schools a...

Through a narrative inquiry approach, this book examines the personal professional journeys of teacher educators who have undertaken self studies, and/or researched the professional development of teacher educators. The theme of the book is how change, through professional transitions and transformations and notably, through self study research, has shaped the professional identities and practices of these teacher educators. Each chapter is an exploration of how the author/s ‘became’ teach...

Are you about to start teaching Oral English in China? Do you wish that you had a better idea of what to expect and what to do? I was in your shoes 17 years ago. I've learned by making mistakes and by experimenting, by reading and by talking with other teachers. Now I want to share with you what I have learned over the years so that the beginning of your time teaching in China can go a little more smoothly.The primary audience for this e-book is new Oral English teachers at Chinese...

This book investigates the dynamic relationship between masculinity, fiction and teaching answering one central question. How are male teachers influenced by fictional narratives in the construction of masculinities within education? It achieves this in three major steps: by describing a methodological system of narrative analysis that is able to account for the influence of a fictional text alongside a reading of interview data, by focusing on a specific cohort of male teachers in order t...

This book provides a diverse look at various aspects of preparing informal science educators. Much has been published about the importance of preparing formal classroom educators, but little has been written about the importance, need, and best practices for training professionals who teach in aquariums, camps, parks, museums, etc. The reader will find that as a collective the chapters of the book are well-related and paint a clear picture that there are varying ways to approach informal e...

Preventing Talent Loss provides a comprehensive model of giftedness and talent for all educators including teachers, counselors, and administrators. By presenting a summary of theory-driven, evidence-based knowledge, Hong and Milgram offer innovative and practical solutions for meeting the challenge of coping with talent loss. This monumental book distinguishes the important difference between expert talent and creative talent. While other books focus on how to improve the process...