This book offers a long overdue, extensive study of one of the most beloved television shows: Friends. Why has this sitcom become the seminal success that it is? And how does it continue to engage viewers around the world a quarter century after its first broadcast? Featuring original interviews with key creative personnel (including co-creator Marta Kauffman and executive producer Kevin S. Bright), the book provides answers by identifying a strategy of intimacy that informs F...

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best pract...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

This innovative and timely collection offers a wide-reaching critical evaluation of performance in television, mapping out key conventions, practices and concerns while introducing performance theory and criticism to the established field of television studies. Chapters from leading scholars move through a range of examples from different styles and genres, from Game of Thrones to America's Next Top Model. Individual performances are analysed in close detail as the author...

The compilation Fortunes Stabilnes, the English poetry Charles d'Orléans wrote in the course of his twenty-five year captivity in England after Agincourt, requires a larger lens than that of Chaucerianism, through which ithas most often been viewed. A fresh view from another perspective, one that attends to form and style, as well as to the poet's French traditions, reveals a more conceptually complex and innovative kind of poetry than we have seenuntil now.The essays colle...

From the award-winning translator of The Iliad and The Odyssey comes a brilliant new translation of Virgil's great epicFleeing the ashes of Troy, Aeneas, Achilles’ mighty foe in the Iliad, begins an incredible journey to fulfill his destiny as the founder of Rome. His voyage will take him through stormy seas, entangle him in a tragic love affair, and lure him into the world of the dead itself--all the way tormented by the vengeful Juno, Queen of t...

From This American Life contributor and self-described “history nerd” Sarah Vowell comes a collection of humorous and personal essays investigating American history, pop culture, and Buffy the Vampire Slayer.In this insightful and funny collection of personal stories Vowell travels through the American past and in doing so ponders a number of curious questions: Why is she happiest when visiting the sites of bloody struggles like Salem or Gettysbur...

Shaping the College Curriculum focuses on curriculum development as an important decision-making process in colleges and universities. The authors define curriculum as an academic plan developed in a historical, social, and political context. They identify eight curricular elements that are addressed, intentionally or unintentionally, in developing all college courses and programs. By exploring the interaction of these elements in context they use the academic plan model to clarif...

Many of Canada's foremost career practitioners have contributed to this unique textbook for students of career development - the first to describe the principles and ethical practice of career development in a Canadian context, and to examine the development and maturing of the profession in Canada. Designed with content, resources, and activities to be a learning tool for students, a resource for educators, and a reference for career practitioners in the field, the book is ideal for stude...