The original works of foreign classics, including the most representative literary masters and the most influential representative works.

Quality improvement: it's an attractive concept on paper. So why do the vast majority of quality improvement efforts fail? William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an "all or nothing" situation-requiring a systemic approach, with all the key components and integrati...

Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functi...

Turbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today’s businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push...

Explores the impact of globalization and the imperative of social justice for the helping professions in contemporary times.This landmark book brings together the reality of globalization and the imperative for social justice for helping professionals and students. Helping professions such as social work, counseling, and community building in non-profit agencies, NGOs, and government and the people and needs they serve can no longer be understood outside a global f...

American social policy today largely serves global corporate interests rather than the general public, according to William Roth. Based on incisive analyses of economic globalization, class, politics, and bureaucracy, The Assault on Social Policy argues that the perfection of the free market is a myth. Roth analyzes the rhetoric used to make poverty seem acceptable, shows how corporations affect the distribution of wealth and other resources, and considers the effect on disabled p...

Interesting and easy-to-read, The Roots and Future of Management Theory: A Systems Approach provides a comprehensive overview of today's workplace -past, present ,and future. The author brings the key characters in the evolution of management theory to life. Not only will your students understand the roots of our current situation, how workplace change happens, and what forces are involved - they will see how it fits into changes in society as a whole. There have obviously been many change...

Based on incisive analyses of economic globalization, class, politics, and bureaucracy, The Assault on Social Policy examines the ordinary speech used to make poverty and extreme inequality seem acceptable, the corporate strategies co-opting the distribution of wealth and other resources, and the negative effect of these efforts on our more vulnerable citizens, such as those with disabilities, incarcerated individuals, children, and the elderly. This second edition incorporates new researc...

Take a crash course in boosting operational efficiency!Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense. The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization’s operations. Complete with exercises, self-test...

Project Management the Agile Way was written for experienced project managers, architects and systems analysts who are comfortable in traditional methods of project management but now need to learn about agile methods for software projects and understand how to make agile work effectively in the enterprise. The methodologies included under the agile umbrella go by many names, such as Scrum, XP, Crystal and EVO, to name a few. Project managers will gain practical day-to-day...

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used.Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help eve...

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common ...