A proven system for measuring the bottom-line value of any proposed healthcare initiativeHealthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.In this groundbreaking book that is sur...

"Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata. Mike Rother explains why typical companies fail to understand the core of lean and make limited progress—and what it takes to make it a real part of your culture."—Jeffrey K. Liker, bestselling author of The Toyota Way"[Toyota Kata is] one of the stepping stones that will usher in a new era of management...

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality pr...

Take a crash course in one of today's most important business skills--organizational development!Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the most important functions in business today. In no time, you'll be abl...

THE DEFINITIVE GUIDE TO FINDING, DEVELOPING, AND KEEPING THE BEST TALENTThe most comprehensive book of its kind, The Talent Management Handbook has become the go-to resource for HR professionals, CEOs, and business leaders who want to take the lead in building a diverse, talented, and motivated workforce. Each section of this book offers state-of-the-art processes, step-by-step practical management tools and techniques, and up-to-the-minute resources that will equip you ...

The Laws of Subtraction features contributions by over 50 highly regarded thinkers, creatives, and executives.On Law #1: What Isn't There Can Often Trump What Is"When you reduce the number of doors that someone can walk through, more people walk through the one that you want them to walk through." -- SCOTT BELSKY, founder and CEO of Behance and author of Making Ideas HappenOn Law #2: The Simplest Rules Create the Most Effec...

Transform your company the Toyota way!Two essential guides streamlined into a SINGLE EBOOK PACKAGEToyota. The name says it all: Innovation. Efficiency. Quality. Excellence.The Toyota Way—Management Principles and Fieldbook explains how the legendary automaker consistently achieves the highest levels of manufacturing and business success—and how you can achieve similar results with your own organization, regardless of your industry. Discov...

All you need to execute a project perfectlyA new edition of the classic project management book is here, revised and updated with even more guidelines and real-world examples. This expanded fifth edition provides an applications-oriented understanding of the issues you must confront and important tips for passing the Project Management Professional exam.The standard guidebook in the Project Management field for over 20 years Project Planning Scheduling ...

Proven techniques and invaluable advice for writing winning business proposals—revised and updated!What makes a winning business proposal? It highlights your skills and services, meets your client's needs, and clearly sets you apart from the competition.Since 1995, Handbook for Writing Proposals has helped thousands of professionals develop winning proposals. This exceptional handbook guides you through the unique nine-step proposal-writing process from the initi...

The definitive inside account of Toyota's greatest crisis—and lessons you can apply to your own company"Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement."—Charles Baker, former Chief Engineer and Vice President for R&D, Ho...

Don't ask your customers, "How is OUR service doing?" Ask them, "How are YOU doing?"Advance praise for Service Innovation:"To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation"Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and innovative discussion of service innovatio...

Traditional methods of improving safety performance through extrinsic control will only take you so far. Realizing this, many leading-edge companies have abandoned their old paradigms and have taken a new approach. Learn how to develop a positive safety culture using inside-out thinking—a culture that begins in the workplace and spreads out to include both the family and the community.