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Too Much Information

Understanding What You Don’t Want to Know

par Cass R. Sunstein ...

Lu par Tristan Morris ...

Version Longue

6 heure 1 min

The bestselling author and recipient of the 2018 Holberg Prize, Cass R. Sunstein, explores how more information can make us happy or miserable, and why we sometimes avoid it—but sometimes seek it out.How much information is too much? Do we need to know how many calories are in the giant vat of popcorn that we bought on our way into the movie theater? Do we want to know if we are genetically ... En savoir plus

$21.99 CAD

The bestselling author and recipient of the 2018 Holberg Prize, Cass R. Sunstein, explores how more information can make us happy or miserable, and why we sometimes avoid it—but sometimes seek it out.How much information is too much? Do we need to know how many calories are in the giant vat of popcorn that we bought on our way into the movie theater? Do we want to know if we are genetically
... En savoir plus
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Truth

How the Many Sides to Every Story Shape Our Reality

par Hector MacDonald ...

Lu par Simon Ludders ...

Version Longue

10 heure

From one of the world's leading experts in business storytelling, and for readers of Daniel Levitin, Nate Silver, and Charles Duhigg, Truth: A User's Guide is about the different types of competing truths we face every day in life: how to identify them, why they work, when they are used and misused, and what we can do to guard against them or--when appropriate--to make constructive use of them.We ... En savoir plus

$35.99 CAD

From one of the world's leading experts in business storytelling, and for readers of Daniel Levitin, Nate Silver, and Charles Duhigg, Truth: A User's Guide is about the different types of competing truths we face every day in life: how to identify them, why they work, when they are used and misused, and what we can do to guard against them or--when appropriate--to make constructive use of them.We
... En savoir plus
Livre audio

Influence, New and Expanded

The Psychology of Persuasion

par Robert B. Cialdini ...

Lu par Robert B. Cialdini ...

Version Longue

20 heure 43 min

The foundational and wildly popular go-to resource for influence and persuasion—a renowned international bestseller, with over 5 million copies sold—now revised adding: new research, new insights, new examples, and online applications.In the new edition of this highly acclaimed bestseller, Robert Cialdini—New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of ... En savoir plus

$57.99 CAD

The foundational and wildly popular go-to resource for influence and persuasion—a renowned international bestseller, with over 5 million copies sold—now revised adding: new research, new insights, new examples, and online applications.In the new edition of this highly acclaimed bestseller, Robert Cialdini—New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of
... En savoir plus
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Pre-Suasion

Channeling Attention for Change

par Robert Cialdini, Ph.D. ...

Lu par John Bedford Lloyd ...

Version Longue

9 heure 24 min

The acclaimed New York Times and Wall Street Journal bestseller from Robert Cialdini—“the foremost expert on effective persuasion” (Harvard Business Review)—explains how it’s not necessarily the message itself that changes minds, but the key moment before you deliver that message.What separates effective communicators from truly successful persuaders? With the same rigorous scientific research and ... En savoir plus

$34.99 CAD

The acclaimed New York Times and Wall Street Journal bestseller from Robert Cialdini—“the foremost expert on effective persuasion” (Harvard Business Review)—explains how it’s not necessarily the message itself that changes minds, but the key moment before you deliver that message.What separates effective communicators from truly successful persuaders? With the same rigorous scientific research and
... En savoir plus
Livre audio

The Data Detective

Ten Easy Rules to Make Sense of Statistics

par Tim Harford ...

Lu par Tim Harford ...

Version Longue

10 heure 24 min

From “one of the great (greatest?) contemporary popular writers on economics” (Tyler Cowen) comes a smart, lively, and encouraging rethinking of how to use statistics.**Today we think statistics are the enemy, numbers used to mislead and confuse us. That’s a mistake, Tim Harford says in The Data Detective. We shouldn’t be suspicious of statistics—we need to understand what they mean and how they ... En savoir plus

$27.99 CAD

From “one of the great (greatest?) contemporary popular writers on economics” (Tyler Cowen) comes a smart, lively, and encouraging rethinking of how to use statistics.**Today we think statistics are the enemy, numbers used to mislead and confuse us. That’s a mistake, Tim Harford says in The Data Detective. We shouldn’t be suspicious of statistics—we need to understand what they mean and how they
... En savoir plus
Livre audio

Obviously Awesome

How to Nail Product Positioning so Customers Get It, Buy It, Love It

par April Dunford ...

Lu par April Dunford ...

Version Longue

3 heure 31 min

You know your product is awesome—but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn’t a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base.So what is it? April Dunford, positioning guru and tech exec, will enlighten you.Her new book, Obviously Awesome, ... En savoir plus

$7.99 CAD

You know your product is awesome—but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn’t a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base.So what is it? April Dunford, positioning guru and tech exec, will enlighten you.Her new book, Obviously Awesome,
... En savoir plus
Livre audio

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

par Joey Coleman ...

Lu par Joey Coleman ...

Version Longue

9 heure 28 min

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... En savoir plus

$27.99 CAD

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy,
... En savoir plus
Livre audio

Easy Money

Cryptocurrency, Casino Capitalism, and the Golden Age of Fraud

par Ben McKenzie, Jacob Silverman ...

Lu par Ben McKenzie ...

Version Longue

10 heure 33 min

A wildly entertaining debunking of cryptocurrency, one of the greatest frauds in history and on course for a spectacular crash.From a famous actor and an experienced journalist, a wildly entertaining debunking of cryptocurrency, one of the greatest frauds in history and on course for a spectacular crashAt the height of the pandemic, TV star Ben McKenzie (The O.C., Gotham) was the perfect mark for ... En savoir plus

$30.99 CAD ou Gratuit avec Kobo Plus

A wildly entertaining debunking of cryptocurrency, one of the greatest frauds in history and on course for a spectacular crash.From a famous actor and an experienced journalist, a wildly entertaining debunking of cryptocurrency, one of the greatest frauds in history and on course for a spectacular crashAt the height of the pandemic, TV star Ben McKenzie (The O.C., Gotham) was the perfect mark for
... En savoir plus
Livre audio

This Is Strategy

Make Better Plans (Create a Strategy to Elevate Your Career, Community & Life)

par Seth Godin ...

Lu par Seth Godin ...

Version Longue

9 heure 27 min

**A Best Non-Fiction Book of 2024 from The Next Big Idea Book Club and National Bestseller.From Seth Godin, one of the world's most influential business thinkers and bestselling author of This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world.**"With his signature clarity and brevity, the marketing maven presents memorable, practical advice for ... En savoir plus

$35.99 CAD

**A Best Non-Fiction Book of 2024 from The Next Big Idea Book Club and National Bestseller.From Seth Godin, one of the world's most influential business thinkers and bestselling author of This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world.**"With his signature clarity and brevity, the marketing maven presents memorable, practical advice for
... En savoir plus
Livre audio

Winning on Purpose

The Unbeatable Strategy of Loving Customers

par Fred Reichheld ...

Lu par Walter Dixon ...

Version Longue

8 heure 37 min

Can your company win by embracing a higher purpose? Yes—and this book tells you how.Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital ... En savoir plus

$27.99 CAD

Can your company win by embracing a higher purpose? Yes—and this book tells you how.Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital
... En savoir plus
Livre audio

Think Big

Take Small Steps and Build the Future You Want

par Grace Lordan ...

Lu par Grace Lordan ...

Version Longue

7 heure 35 min

Brought to you by Penguin.What are you doing today to make your dream future come true?We all have big ambitions for the future but those dreams only become reality if we do something towards them regularly. To achieve audacious goals, we need to take action and make small changes every day. We need to think big and act small.Drawing on cutting-edge research from behavioural science, Dr Grace ... En savoir plus

$23.99 CAD

Brought to you by Penguin.What are you doing today to make your dream future come true?We all have big ambitions for the future but those dreams only become reality if we do something towards them regularly. To achieve audacious goals, we need to take action and make small changes every day. We need to think big and act small.Drawing on cutting-edge research from behavioural science, Dr Grace
... En savoir plus
Livre audio

The JOLT Effect

How High Performers Overcome Customer Indecision

par Matthew Dixon, Ted McKenna ...

Lu par Matthew Dixon, Ted McKenna ...

Version Longue

5 heure 47 min

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... En savoir plus

$23.99 CAD

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and
... En savoir plus
Livre audio

Hug Your Haters

How to Embrace Complaints and Keep Your Customers

par Jay Baer ...

Lu par Jay Baer ...

Version Longue

5 heure 36 min

Technology has evaporated the barriers of complaint. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all ... En savoir plus

$38.99 CAD

Technology has evaporated the barriers of complaint. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all
... En savoir plus
Livre audio

Irreplaceable

How to Create Extraordinary Places that Bring People Together

par Kevin Ervin Kelley ...

Lu par Kevin Ervin Kelley ...

Version Longue

7 heure 39 min

Do we still need physical places like grocery stores, restaurants, and office buildings? Or will the "Replacement Economy" led by the tech titans and retail giants wipe out these venues in their rapid ascent to unicorn status?What about museums, universities, and performing arts venues? Considering the power of technology today, can't we replace these relics with faster, cheaper, and more ... En savoir plus

$27.99 CAD

Do we still need physical places like grocery stores, restaurants, and office buildings? Or will the "Replacement Economy" led by the tech titans and retail giants wipe out these venues in their rapid ascent to unicorn status?What about museums, universities, and performing arts venues? Considering the power of technology today, can't we replace these relics with faster, cheaper, and more
... En savoir plus
Livre audio

UX Skills for Business Strategy

Articulating Impact for Product, User, and Business Outcomes

par Torrey Podmajersky, Maya Elise Joseph-Goteiner, Kim Mats Mats ...

Lu par April Doty ...

Version Longue

21 heure 30 min

Today's design leaders and UX professionals are faced with a growing challenge: How do you choose the right UX skills to meet critical business goals, while proving their value to stakeholders? This book presents your solution, offering a clear, actionable framework for linking UX decisions directly to your company's bottom line.Authors Torrey Podmajersky, Maya Elise Joseph-Goteiner, and Kim Mats ... En savoir plus

$42.99 CAD

PRÉCOMMANDER

Today's design leaders and UX professionals are faced with a growing challenge: How do you choose the right UX skills to meet critical business goals, while proving their value to stakeholders? This book presents your solution, offering a clear, actionable framework for linking UX decisions directly to your company's bottom line.Authors Torrey Podmajersky, Maya Elise Joseph-Goteiner, and Kim Mats
... En savoir plus
Livre audio

The Consuming Instinct

What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature

par Gad Saad ...

Lu par Matthew Josdal ...

Version Longue

11 heure 21 min

In this highly informative and entertaining book, the founder of the vibrant new field of evolutionary consumption illuminates the relevance of our biological heritage to our daily lives as consumers. While culture is important, the author shows that innate evolutionary forces deeply influence the foods we eat, the gifts we offer, the cosmetics and clothing styles we choose to make ourselves more ... En savoir plus

$27.99 CAD

In this highly informative and entertaining book, the founder of the vibrant new field of evolutionary consumption illuminates the relevance of our biological heritage to our daily lives as consumers. While culture is important, the author shows that innate evolutionary forces deeply influence the foods we eat, the gifts we offer, the cosmetics and clothing styles we choose to make ourselves more
... En savoir plus
Livre audio

Your Shopping Superpower

Follow Your Values and Better Your World One Purchase at a Time

par Diane Osgood, PhD ...

Lu par Andrea Gallo ...

Version Longue

8 heure 2 min

Your Shopping Superpower provides an insightful guide and strategies for shoppers to align the contents in their carts with their personal values.Are there harmful toxins in your food and body care? Who makes the products you purchase and under what conditions? What impact does the production of these items have on the environment? If 70% of the U.S. economy is driven by consumer spending, then ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

Your Shopping Superpower provides an insightful guide and strategies for shoppers to align the contents in their carts with their personal values.Are there harmful toxins in your food and body care? Who makes the products you purchase and under what conditions? What impact does the production of these items have on the environment? If 70% of the U.S. economy is driven by consumer spending, then
... En savoir plus
Livre audio

The Frictionless Organization

Deliver Great Customer Experiences with Less Effort

par David Jaffe, Bill Price ...

Lu par Caroline Miller ...

Version Longue

8 heure 8 min

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place. ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place.
... En savoir plus
Livre audio

Mindmasters (Gary Tiedmann narration)

The Data-Driven Science of Predicting and Changing Human Behavior

par Sandra Matz ...

Lu par Gary Tiedemann ...

Version Longue

6 heure 37 min

As algorithms become increasingly adept at accessing the human mind, they also become more and more powerful at controlling it, enticing us to buy a certain product or vote for a certain political candidate. Some of us say this technological trend is no big deal. Others consider it one of the greatest threats to humanity. But what if the truth is more nuanced and mind-bending than that?In ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

As algorithms become increasingly adept at accessing the human mind, they also become more and more powerful at controlling it, enticing us to buy a certain product or vote for a certain political candidate. Some of us say this technological trend is no big deal. Others consider it one of the greatest threats to humanity. But what if the truth is more nuanced and mind-bending than that?In
... En savoir plus
Livre audio

American Bulk

Essays on Excess

par Emily Mester ...

Lu par Chloe Cannon ...

Version Longue

7 heure 38 min

What if we explored our relationship to consumption with the same depth and feeling we use to tell stories of great loves and losses?Americans are caught up in bulk. We guiltily watch Amazon boxes pile up on the porch, wade through endless reviews to find the perfect product, and crave the comforting indulgence of a chain restaurant. In American Bulk, Emily Mester intertwines cultural critique and ... En savoir plus

$28.84 CAD ou Gratuit avec Kobo Plus

What if we explored our relationship to consumption with the same depth and feeling we use to tell stories of great loves and losses?Americans are caught up in bulk. We guiltily watch Amazon boxes pile up on the porch, wade through endless reviews to find the perfect product, and crave the comforting indulgence of a chain restaurant. In American Bulk, Emily Mester intertwines cultural critique and
... En savoir plus
Livre audio

Your Best Health Care Now

Get Doctor Discounts, Save With Better Health Insurance, Find Affordable Prescriptions

par Frank Lalli ...

Lu par Tom Zingarelli ...

Version Longue

8 heure 33 min

Frank Lalli, the former editor of Money and George magazines, has devoted his career to getting to the bottom of a good story. When he was diagnosed with Multiple Myeloma, a rare but potentially deadly blood cancer, he put his reporter's instincts to work and got the wonder drug he needed at an affordable price—thousands of dollars less than he was told he would have to spend. Amazed by the ... En savoir plus

$24.99 CAD

Frank Lalli, the former editor of Money and George magazines, has devoted his career to getting to the bottom of a good story. When he was diagnosed with Multiple Myeloma, a rare but potentially deadly blood cancer, he put his reporter's instincts to work and got the wonder drug he needed at an affordable price—thousands of dollars less than he was told he would have to spend. Amazed by the
... En savoir plus
Livre audio

Purple Cow, New Edition

Transform Your Business by Being Remarkable

par Seth Godin ...

Lu par Seth Godin ...

Version Longue

2 heure 58 min

The cult classic that revolutionized marketing by teaching businesses that you’re either remarkable or invisible.Few authors have had the kind of lasting impact and global reach that Seth Godin has had. In a series of now-classic books that have been translated into 36 languages and reached millions of readers around the world, he has taught generations of readers how to make remarkable products ... En savoir plus

$20.99 CAD

The cult classic that revolutionized marketing by teaching businesses that you’re either remarkable or invisible.Few authors have had the kind of lasting impact and global reach that Seth Godin has had. In a series of now-classic books that have been translated into 36 languages and reached millions of readers around the world, he has taught generations of readers how to make remarkable products
... En savoir plus
Livre audio

Rahan anatomia

par Mikko Huotari, Mika Tuominen ...

Lu par Juhani Rajalin ...

Version Longue

10 heure 54 min

Mistä puhumme kun puhumme rahasta?Rahasta – siis elämästä ja kuolemasta.Raha on muuttunut abstraktiksi, mutta sen merkitys arjessa ja maailmanmenossa on entistä konkreettisempi. Kolikot ja setelit katoavat katukuvasta, ja kaupankäynti on muuttunut digitaaliseksi, puhumattakaan arvopaperijohdannaisista tai kryptoista. Mikään ei enää kilise tai kahise, mutta samalla on käytännössä mahdotonta elää ... En savoir plus

$19.99 CAD

Mistä puhumme kun puhumme rahasta?Rahasta – siis elämästä ja kuolemasta.Raha on muuttunut abstraktiksi, mutta sen merkitys arjessa ja maailmanmenossa on entistä konkreettisempi. Kolikot ja setelit katoavat katukuvasta, ja kaupankäynti on muuttunut digitaaliseksi, puhumattakaan arvopaperijohdannaisista tai kryptoista. Mikään ei enää kilise tai kahise, mutta samalla on käytännössä mahdotonta elää
... En savoir plus
Livre audio

從消費心理學看銷售，洞悉顧客的想法：掌握消費者的心，用一句話勾起潛藏購買欲

par 李征坤, 楊雙貴, 劉智惠 ...

Version Longue

40 min

行銷是一場心理博弈利用消費者的心理弱點和變化達成交易透過精準的心理引導，實現互惠雙贏的目標如何才能夠真正吸引消費者的注意？顧客不開口，你也能明白【達成交易為什麼那麼難】一個交易的實現背後，蘊含著無數消費者心理的微妙變化。從顧客的視角來看，為何有些人情願花費大筆金錢購買商品或服務？他們追求的是什麼？又有哪些在購買過程中扮演關鍵角色的因素，影響著消費結果？從習慣性購買到對商品的實質需求，本書將深入剖析不同類型的消費心理，幫助您更準確地理解顧客的要求和期望。透過了解消費者的實際需求與心理轉變，掌握如何有效讀懂顧客的消費心理，將成為您在商業競爭中立於不敗之地的關鍵。【精準鎖定顧客痛點，贏得市場主導權】宣傳是商業競爭的重要一環，本書詳細闡述了該如何擊中顧客的痛點。透過錯位、定位，樹立顧客樂於模仿的榜樣，製造「吃不到的葡萄最甜」的感覺，抑或是講好產品的故事等方式，都能有效地吸引顧客。此外 ... En savoir plus

$4.99 CAD

行銷是一場心理博弈利用消費者的心理弱點和變化達成交易透過精準的心理引導，實現互惠雙贏的目標如何才能夠真正吸引消費者的注意？顧客不開口，你也能明白【達成交易為什麼那麼難】一個交易的實現背後，蘊含著無數消費者心理的微妙變化。從顧客的視角來看，為何有些人情願花費大筆金錢購買商品或服務？他們追求的是什麼？又有哪些在購買過程中扮演關鍵角色的因素，影響著消費結果？從習慣性購買到對商品的實質需求，本書將深入剖析不同類型的消費心理，幫助您更準確地理解顧客的要求和期望。透過了解消費者的實際需求與心理轉變，掌握如何有效讀懂顧客的消費心理，將成為您在商業競爭中立於不敗之地的關鍵。【精準鎖定顧客痛點，贏得市場主導權】宣傳是商業競爭的重要一環，本書詳細闡述了該如何擊中顧客的痛點。透過錯位、定位，樹立顧客樂於模仿的榜樣，製造「吃不到的葡萄最甜」的感覺，抑或是講好產品的故事等方式，都能有效地吸引顧客。此外
... En savoir plus

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