With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

This is a unique account of the Falkland War, told by former Commando Medic, Malcolm Hazell, who led a team of 39 men, initially at Ajax Bay, and subsequently at Teal Inlet where they were alongside members of the Special Boat Service (SBS) and the Commandos specialist Mountain and Arctic Warfare Cadre (M&AW Cadre).Detailed accounts are given of the facilities the medical team provided at both locations, and the largely untold military role Teal Inlet played in defeating the Argent...

With a quality management system (QMS) based on ISO 9001 – the world's most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

The weird, wacky and wonderful betting exploits of an unconventional gambler who takes the biggest risk of his life to give up his day job and try to make a living on chance.The Gambler reveals the highs and lows, the joy and despair, and the sheer lunacy of someone willing to risk it all on the most outlandish outcomes, from betting on the winner of Eurovision and Strictly to whether a pair of pandas might mate.As a pioneer in the field of TV betting, Rob thinks he has unco...

A short, sharp intervention in the crucial debate about the future of democracy, which has been brought to a head by events from Brexit to the Trump phenomenon.We live in strange days in the history of democracy.Every serious politician in the Western world supports democracy. Yet when the EU Referendum and American Elections both delivered the ‘wrong’ result, elites challenged the merit of the people’s will, and some even tried to block it. Preferring unel...

"Love the fact that it jumped in with 10 top tips for security, a great opening to the book… Excellent section on phishing emails/vishing/smishing, with great practical examples …"Christopher Wright, Wright-CandA Consulting LtdProtect yourself from cyber threats and risksCyberspace, the Internet, computer networks, the digital world – call it what you will – is always developing. And so are the threats and risks of being online.S...

“Love the fact that it jumped in with 10 top tips for security, a great opening to the book… Excellent section on phishing emails/vishing/smishing, with great practical examples …”Christopher Wright, Wright-CandA Consulting LtdProtect yourself from cyber threats and risksCyberspace, the Internet, computer networks, the digital world – call it what you will – is always developing. And so are the threats and risks of being online.

Could you murder your wife to save your daughter?Nick and Tasha are a couple held together by their five-year-old daughter. Until one ordinary morning, when Ellie vanishes amid the chaos of the school run.When Nick receives a ransom note, his world is turned upside down.It tells him he can have his daughter back, but first he must murder his wife.Her Last Tomorrow is a gripping, fast-paced thriller which will engross...

“Mr. Wilder has brought to his character the warmth which was totally lacking in the Caesar of schoolbooks and Shakespeare, and in his hero’s destruction there is the true catharsis.”—Edward Weeks, AtlanticFirst published in 1948, The Ides of March is a brilliant epistolary novel of the Rome of Julius Caesar. Through imaginary letters and documents, Wilder brings to life a dramatic period of world history and one of its magnetic personalities.In th...

After I discovered my neighbor's affair, my mistake was getting involved . . .I've never liked my next-door neighbor, Tanya, but I'm shocked when I discover she is having an affair. She doesn't seem the type, plus her husband, Joe, is gorgeous, so why would she risk her marriage?With her secret out, I have to decide what to do next. My husband, Spencer, wants me to stay out of it. He says it's none of my business and he might be right. But news tra...

A lonely widower. A body in a stream. An impossible puzzle.It's an ordinary Tuesday morning when pensioner Alun Edwards turns up at Llangwelli station. He doesn't want to make a fuss but he's worried about his friend Gareth. Every Monday, they meet up for a game of chess. But Gareth wasn't at home yesterday. He's not answering his phone - and he's left his dog behind. He'd never do that.Detective Norman searches Gareth's cottage - and finds a woman's photograph, torn to shr...

Detective Norman is out of retirement and back on the beat in a rainy Welsh seaside town. Llangwelli might be short on sunshine, but it’s certainly not short on murders . . . Norman may seem a bit old-fashioned, but he’s always willing to learn from his band of misfit recruits.A body in the forest. An ancient pagan ritual. A baffling mystery.On Halloween night, the body of a young woman is discovered buried in a shallow grave in the Dragon Forest, a popular local beauty spo...