Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So,...

**An electrifying new novel for readers of Joe Hill and Stephen KingBeneath a hopeful new suburb carved from the echoes of war, an old hunger stirs, awakened by an itinerant stranger whose gifts reveal what the town has tried to bury: The past is not done feeding**It’s 1952, and a dark force gathers in the nearly completed subdivision of Brookshire, Maryland, a place meant to promise safety and security for those ready to establish roots after the chaos and sacrifice of Wor...

An electrifying new novel for readers of Joe Hill and Stephen KingBeneath a hopeful new suburb carved from the echoes of war, an old hunger stirs, awakened by an itinerant stranger whose gifts reveal what the town has tried to bury: The past is not done feedingIt’s 1952, and a dark force gathers in the nearly completed subdivision of Brookshire, Maryland, a place meant to promise safety and security for those ready to establish roots after the chaos and sacrifice of World W...