New information and communication technologies have drastically changed public management. Public managers are increasingly dependent on information gathered form complex systems and they need to be able to put in place sound IT and communication structures.This accessible text, aimed specifically at those studying and working in public management, offers readers a comprehensive understanding of ICTs and their implications for public management. It provides aspiring and current pub...

Universities have challenging times ahead: the demands of a global student, new technology, employers wanting work-ready graduates and shifting ideologies that influence who holds and creates knowledge. The role of a university as a civic institution becomes increasingly contested. How can and should universities engage with communities to create lasting social impact?This collection offers global perspectives on community–university engagement, highlighting innovative approaches t...

Sociale media, big data, online monitoring digitale technologieën bieden de overheid enorm veel mogelijkheden om samenwerking effectiever vorm te geven en de beleidsontwikkeling te rationaliseren. Die mogelijkheden roepen echter ook fundamentele vragen op over het karakter van de overheid. De technologische ontwikkelingen zetten een transformatie in gang en deze vindt nu plaats. Hoe willen wij dat De Nieuwe Overheid eruit komt te zien? Dit boek concretiseert abstracte discussies over De Ni...

This Element argues that to understand why transparency “works” in one context, but fails in another, we have to take into account how institutional (macro), organizational (meso) contexts interact with individual behavior (micro). A review of research from each of these perspectives shows that the big promises thought to accompany greater transparency during the first two decades of the 20th century have not been delivered. For example, transparency does not necessarily lead to better gov...