Warm-water islands are a cohesive group of islands distinguished by their geography and remoteness, history as former colonial territories, and dependence on external stakeholders for their economic and social development. Warm-water island destinations also have a year-round tourism industry. These island tourism destinations are facing unprecedented adjustment challenges in the wake of increasing globalization and susceptibility to external shocks, and are in search of appropriate policy...

Miss Harriet Hancock enjoys playing the role of eccentric heiress, using her wealth and influence to cleverly and anonymously better the lives of those in Newmarket. Though she keeps people at a distance to protect a years-old secret, when her friend pleads for help on a personal project, Harriet can’t resist.Stable hand Jonas Fitzroy would do anything for his twin sister, even if it means seeking out the woman whose meddling ways have made him wary and suspicious. The last thing h...

Forced to run for her life, Kit FitzGilbert finds herself in the very place she swore never to return to--a London ballroom. There she encounters Graham, Lord Wharton, who believes Kit holds the key to a mystery he's trying to solve. As much as she wishes that she could tell him everything, she can't reveal the truth without endangering those she loves. When Katherine "Kit" FitzGilbert turned her back on London society more than a decade ago, she determined never to set foot in a ballroom ...

Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case stu...

Margaretta Fortescue desperately needs to disappear from London, and her only hope is to follow the rumors of another young woman who recently made a life for herself away from the glare of society. Her search leads her to the market town of Marlborough where, in spite of her efforts to avoid attention, she can't seem to elude local solicitor Nash Banfield. All Nash Banfield wants is a quiet, sedate life—no risks or surprises. When Margaretta, clearly on the run and unwilling to answer que...

In early 1800s England, Jess Beauchene has spent most of her life in hiding and always on the move in an effort to leave her past far behind her. But when she learns the family she thought had died just might be alive and in danger, she knows her secrets can only stay buried for so long. Derek Thornbury loves the past, which has led him to become an expert in history and artifacts. He knows Jess has never liked him, but when she requests his help deciphering the clues laid out in an old fa...

Daphne Blakemoor was perfectly happy living in her own secluded world for twelve years. She had everything she needed—loved ones, a true home, and time to indulge her imagination. But when ownership of the estate where she works as a housekeeper passes on, and the new marquis has an undeniable connection to her past, everything she's come to rely upon is threatened.William, Marquis of Chemsford's main goal in life is to be the exact opposite of his father. Starting a new life in th...