O que sua equipe no trabalho e sua família têm em comum com uma orca de cinco toneladas? Provavelmente muito mais do que você imagina, de acordo com o consultor de negócios e autor de best-sellers Ken Blanchard e seus coautores do SeaWorld. Neste livro inspirador, Blanchard explica que tanto as orcas quanto as pessoas têm melhor desempenho quando você acentua o positivo. Ele mostra como usar as técnicas dos treinadores de animais, especificamente os responsáveis pelas orcas do SeaWorld, po...

Mega-selling author Ken Blanchard teams up again with his "Whale Done" coauthors to apply to parenting young children the simple principles that have proven so effective in many settings, from training killer whales to improving personal effectiveness to raising business performance.

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. Wit...

Drawing on a range of approaches developed by paediatric chaplaincy teams worldwide, this edited collection provides best principles, practices and skills of chaplaincy work with neonates, infants, children, young people and their families.By engaging with paediatric chaplaincy from an international, multifaith perspective, contributors from around the world and different faith traditions show what good spiritual, religious and pastoral care for children and their families looks li...

Combines recent research with insights from anthropology, historiography, and oral tradition to examine the cultural landscape preceding and immediately following the arrival of EuropeansAfter establishing the distribution of prehistoric and historic populations from the northeastern Appalachian forests to the southern trans-Mississippian prairies, the contributors consider the archaeological and cultural record of several specific groups, including Mohawk and Onon...

WITH A NEW FOREWORD BY PATTON OSWALTDubbed “the most significant and controversial SF book” of its generation, Harlan Ellison’s groundbreaking collection launched an entire subgenre: New Wave science fiction. With contributions from legendary authors and multiple Hugo and Nebula Awards, Dangerous Visions returns to print in a stunning new edition perfect for new and returning fans alike.A landmark short-story collection that put th...

Camera trapping in wildlife management and research is a growing global phenomenon. The technology is advancing very quickly, providing unique opportunities for collecting new biological knowledge. In order for fellow camera trap researchers and managers to share their knowledge and experience, the First International Camera Trapping Colloquium in Wildlife Management and Research was held in Sydney, Australia. Camera Trapping brings together papers from a selection of the presentations at ...