Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a...

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent researc...

To the passer-by, Mel seemed like an ordinary teenager growing up in a middle-class suburban family in Sydney, Australia; but to those who wanted to get to know her, they could see she was hiding from the truth.Mel had encountered more than most had experienced in a lifetime before she had reached 17. She yearned for freedom, yet what prevailed were threats, abuse and being trapped in an underworld of shame. With all her might, she tried not to give in to the loneliness that stalke...

Delicious baking with gut-friendly ingredients, natural sugars, nourishing flours and sourdough starters.Modern Baker will transform the way you bake and think about bread and cake. The 120 recipes - including bread, cakes and biscuits - are all designed to promote gut health using easy baking methods and natural ingredients.The Modern Baker is a popular bakery in Oxford that passionately supports three key principles: good health, good provenance ...

Blackstone Audio presents an eclectic mix of stories, plays and sketches dedicated to the thinking paranoiac. Gore, sex, horror, literature and edifying morals—what more could you want from an audiobook?This collection includes "In a Grove," upon which Akira Kurosawa based his classic film, Rashomon; an adult fairy tale by the author of Winnie-the-Pooh; the real story (honest!) behind Edgar Rice Burroughs's novel The Moon Maid; and cautionary and scary ta...

This audiobook is narrated by a digital voice.Josephine Baker, a multifaceted French entertainer, emerged not only as a captivating performer but also as a courageous figure in the French Resistance and a fervent advocate for civil rights. Born in the United States, Baker found her artistic haven in Europe, particularly in France, where she carved her niche as the first Black woman to grace the screen in a major motion picture. Collaborating on the silent film "Siren of the Tropics...

Sure to Be a New Favorite, Tagg's Latest Checks All the Right Boxes for Romance FansMaple Valley became Amelia Bentley's haven after her heart and her dreams of a family were shattered, but her new life as a newspaper editor is shaken when the paper is bought out by a chain that plans to incorporate it into a regional paper.After his biggest campaign success yet, speechwriter Logan Walker is approached to work on a presidential campaign. But he already lost...

Melissa Forti is the Italian Baker. In her tea room in an idyllic medieval town near Tuscany, she bakes beautiful cakes that combine Italian traditions with her own modern twists.This book is a collection of Melissa's favourite tarts, celebration cakes, loaves, biscuits and coffee-time treats borne out of her unique style of baking. Every recipe is a treat, taking in deliciously popular Italian ingredients like olive oil, mascarpone, almonds and stunning fresh frui...

This book embraces the inevitability of death and dying, through the feminine archetype in Her sacred form of Goddess of the Underworld. It's the story of a daughter who finds greater purpose, profound healing, and deep peace through the study of the emerging path of an end-of-life doula, as she serves her father through his final years of life.Readers will find in this sacred space a safe place for their own exploration. Consider this an opportunity for reciprocity. As the author ...

"Melissa Tagg follows up her debut novel with a stellar sophomore read. With her charming wit and engaging prose, Tagg pens a story of hope in God's dreams for us and ties it all together with sigh-worthy romance. Truly a book and author not to be missed."~Rachel Hauck, award-winning, bestselling author of The Wedding Dress and Princess Ever AfterAfter playing nomad for five years, Blake Hunziker has finally had enough of adventure. Not sure what reception ...

8 Weeks of Practical Exercises for Less Anxiety and More Peace· Author is a licensed Christian counselor who has overcome her own anxiety· An accessible 8-week journey drawing insights from Scripture, neuroscience, and psychology· Provides interactive exercises and tools to help readers build and practice coping skillsDo you tend to overthink the simple things? Does relational conflict cause worry--or even unnecessary guilt? Do you have difficu...

Miranda Woodruff has it all. At least, that's how it looks when she's starring in her homebuilding television show, From the Ground Up. So when her network begins to talk about making cuts, she'll do anything to boost ratings and save her show--even if it means pretending to be married to a man who's definitely not the fiance who ran out on her three years ago.When a handsome reporter starts shadowing Miranda's every move, all his digging into her personal life brings him ...