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A Lean Book Bogserier

1 - 12 af 12 resultater
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  • Lean Leadership : From Manager to Leader

    A Lean Book, #1

    af Marta Ferreira ...
    Serier Bog 1 - A Lean Book
    As a leader or manager, your job is to work with your team to meet your organization's goals. But as you know, that's not always as simple as it sounds. It's very easy to be busy but never really get anything done; always rushing but never really sure how what you're doing fits into the bigger picture.If this sounds familiar, then Lean Leadership has been written for you.Lean Leadership tells the ... Læs mere

    62,82 kr. eller Gratis med Kobo Plus

  • Lean Process : From 'Get the Customer' to 'Keep the Customer'

    A Lean Book, #3

    af Marta Ferreira ...
    Serier Bog 3 - A Lean Book
    Is your organization 'committed' to customer service, yet struggling to retain its customers? If so you are not alone.While most companies place heavy emphasis on the acquisition of new customers, most fail to provide outstanding value to those customers they already have. When customers feel they are being taken for granted, sooner or later they find somewhere else to take their business.This ... Læs mere

    62,82 kr. eller Gratis med Kobo Plus

  • Lean Culture : From 'Yes But' to 'Can Do'

    A Lean Book, #2

    af Marta Ferreira ...
    Serier Bog 2 - A Lean Book
    Are you finding your staff resistant to change? Is your workforce just going through the motions? Are they increasingly looking inward, reducing their focus on the customer?These are not uncommon challenges. Whether caused by globalization, bureaucracy or tight local competition, leaders all over the world are finding it more and more difficult to engage their teams.But all is not lost. Lean ... Læs mere

    62,82 kr. eller Gratis med Kobo Plus

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  • Hug Your Customers

    STILL The Proven Way to Personalize Sales and Achieve Astounding Results

    af Jack Mitchell ...
    Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug ... Læs mere

    104,78 kr.

    Også tilgængelig som: Lydbog

    Også tilgængelig som: Lydbog

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    af Lee Cockerell ...
    Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade.In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma ... Læs mere

    145,83 kr.

    Også tilgængelig som: Lydbog

    Også tilgængelig som: Lydbog

  • Shopper Marketing

    How to Increase Purchase Decisions at the Point of Sale

    af Ville Maila, Markus Ståhlberg ...
    Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful ... Læs mere

    353,95 kr.

  • The Customer Service Revolution

    Overthrow Conventional Business, Inspire Employees, and Change the World

    af John R. DiJulius III ...
    In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Læs mere

    78,52 kr. eller Gratis med Kobo Plus

    Også tilgængelig som: Lydbog

    Også tilgængelig som: Lydbog

  • Stickier Marketing

    How to Win Customers in a Digital Age

    af Grant Leboff ...
    In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing effective marketing communications in a world of consumers empowered by new digital technology ... Læs mere

    321,76 kr.

  • 7 Lessons in Customer Care

    Master Customer Care Basics in 7 Steps

    af Di McLanachan ...
    Serier Bog 33 - TYW
    A SHORT COURSE IN CUSTOMER CARE BASICS.7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.* Lesson 1: ... Læs mere

    109,97 kr.

  • A Quick Guide to Better Telephone Skills

    af Heather Wright ...
    This book is your quick guide to telephone skills. In five short lessons, you'll have the skills you need to be the best ambassador you can be for your own company or for your employer's through your ability to communicate over the phone.The five quick steps in this book will help you refine your telephone skills to your benefit and to your company's. This book is short because you are also busy. ... Læs mere

    9,24 kr. eller Gratis med Kobo Plus

  • The Lemonade Stand

    af Mike Wallick ...
    Running a business has never been so... sticky.In this hilarious, bite-sized business fable, a young entrepreneur sets out to conquer the world one cup at a time — starting with a folding table, a pitcher of lemonade, and absolutely no idea what he's doing.From pricing disasters and family labor strikes to questionable branding and a sugar shortage, The Lemonade Stand takes readers on a journey ... Læs mere

    6,23 kr. eller Gratis med Kobo Plus

  • Make Money Using Social Media without Spending a Dime with Focus on Snapchat

    Real Fast Results, #59

    af Daniel Hall ...
    Serier Bog 59 - Real Fast Results
    Welcome to this new episode of the Real Fast Results podcast! Today’s episode features Brandon T. Adams. Brandon is the co-host and one of the executive producers of Ambitious Adventures, a reality television program. It focuses on the compelling stories of your entrepreneurs. Brandon is an entrepreneur himself, in addition to his television career. He owns or partly owns a number of different ... Læs mere

    6,23 kr.