Business leader Greg Smith has spent his adult life studying public speaking best practices with the top speaker-trainers in America. Speak Like a Pro without Looking Like a Jack@$$ is a distillation of all he has learned over the years working with the masters… condensed in an easy-to-follow guide with useful advice for both novice and experienced speakers. In the age of email, texting, and other digital communication, it's easy to forget that life's most important events happen when two ...

Organisations invest time, money, resources, and personnel into trying to ensure that their workplaces are safe. Very often, the output of all this expenditure is injury rate data, which has, time and again been discredited as a measure of safety. In response, many organisations have adopted so called "lead" indicators to supplement injury rate data. Unfortunately, lead indicators take the question of safety no further. Almost universally, lead indicators are no more than a measur...

Use communication as your key to transformation.Connection is a fundamental need, but creating it isn't easy-this is where communication is your cornerstone. But like any foundation, this cornerstone is only as strong as you make it.Whether you need to share insight, develop a brand, or craft your company's story, you can make an impact by identifying your purpose, discovering the power in public speaking, and forming a plan for effective presentations. In Comm...

Do you size, design, or sell solar and storage systems? Would your customers consider those systems 100 percent successful? Pick up The Battery-Powered Home and turn your solar and storage customers into the best lead generators you could ask for. Written by a solar-and-storage technical trainer with more than thirteen years of experience, The Battery-Powered Home identifies the most common industry mistakes that lead to unhappy customers, lost revenue, and diminished reputation. Learn how...

Social interaction lies at the heart of our everyday experience. We make our way down the street and avoid crashing into others, take our place in the supermarket queue, take care in the way we talk about others in conversation, acknowledge the social status of people we meet, and enjoy leisurely pursuits in the company of friends and like-minded others. All these things are fundamental parts of human sociality that can be discovered and understood through ‘sociologies of interaction’....

Retain your talent with a proactive approach to employee development, one conversation at a timeWhen employees are happy at work, the energy and creativity they possess is virtually limitless. But many leaders are ill-equipped to discuss and gauge the career satisfaction of their employees, and risk losing their talent to their competitors. Career Conversations is your guide to developing the skills needed for effective career discussions with your staff, ...

Decades after his death, the figure of Erving Goffman (1922–82) continues to fascinate. Perhaps the best-known sociologist of the second half of the twentieth century, Goffman was an unquestionably significant thinker whose reputation extended well beyond his parent discipline.A host of concepts irrevocably linked to Goffman's name – such as 'presentation of self', 'total institutions', 'stigma', 'impression management' and 'passing' – are now staples in a wide range of academic di...

This updated, new edition of Introducing Cultural Studies provides a systematic and comprehensible introduction to the concepts, debates and latest research in the field. Reinforcing the interdisciplinary nature of Cultural Studies, the authors first guide the reader through cultural theory before branching out to examine different dimensions of culture in detail – including globalisation, the body, geography, fashion, and politics.Incorporating new scholarship and interna...

Many books discuss Agile from a theoretical or academic perspective. Becoming Agile takes a different approach and focuses on explaining Agile from a case-study perspective. Agile principles are discussed, explained, and then demonstrated in the context of a case study that flows throughout the book. The case study is based on a mixture of the author's real-world experiences.Becoming Agile also focuses on the importance of adapting Agile principles to the realitie...

In a zombie wasteland of unknown origin, Troop 65 marshals onwards in the hopes of finding their families in Seattle, the nearest logical evacuation location. After a difficult journey by land and river, they make a stop in a suburban town that serves as ground zero of a battle between a corporate office that may have caused the apocalypse and the survivors staying in a nearby tribal casino.

When the Junior Braves of Tribe 65 return from a camping trip to find swarms of bloodthirsty mutants have overrun their town, bringing death and destruction everywhere they go! With their families missing and their homes destroyed, these plucky kids must use all their scouting talents, combined smarts, and teamwork to survive the end of the world!

Capt. Kramer, USMC (ret.) and his four-footed partner, Sgt. Shadow, USMC (ret.) take on a new team member when investigations into a huge diamond heist links it to ISIS and their nemesis, Shelley Harper, head of an international crime organization and subject of a 3 year hunt.Kramer and Harper have a score to settle with one another. Harper's husband killed Kramer's parents and his fiancée and Kramer regards Harper guilty by association. And Harper holds Kramer and the FBI responsib...