Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments....

Love. Such a small word with a huge meaning. How many different kinds of love are there? Each one with its own little world of emotion, actions, and dreams. Several twisted, some passionate, a few real. But out of all of them, everyone is simply trying to get to the same goal, reach the similar point of no return, and smother identical desires. It all comes down to one thingone wantto love. And be loved.

Josh Malerman’s debut novel Bird Box is a terrifying, Hitchcockesque psychological horror that is sure to stay with you long after reading.This is a book extract including chapter 1 of Bird Box.Malorie raises the children the only way she can; indoors.The house is quiet. The doors are locked, the curtains are closed, mattresses are nailed over the windows.They are out there. She might let them in.The children sleep in the be...

ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re a young professional or an experienced leader.

A purrfect collection of poetry that explores kitten life from the New York Times–bestselling author of I Could Pee on This and I Could Chew on This.Just when we all thought things couldn't get any cuter comes a book of confessional poems about the triumphs, trials, and daily discoveries of being a kitten. From climbing walls to claiming hearts, these little cats bare all in such instant classics as "And Then You Said 'No,'" "Ode to a Liz...

Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. No matter how great your offering, you face the daunting task of making yourself appear credible, relevant, and valuable.Now, internationally recognized sales strategist Jill Konrath shows ho...

Short poems for the young of heart the joys and the broken dreams of finding love.

In 1996, John P. Kotter's Leading Change became a runaway best seller, outlining an eight-step program for organizational change that was embraced by executives around the world. Then, Kotter and co-author Dan Cohen's The Heart of Change introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts. Now, The Heart of Change Field Guide provides leaders and managers tools, frame...

START BUILDING YOUR MILLION-DOLLAR COACHING BUSINESS TODAY! The coaching profession has experienced phenomenal growth over the past decade, and has become an accepted way for people and organizations to improve performance. In response to this demand, professionals from around the world are getting into coaching. Unfortunately, despite the growth of the coaching field, many coaches struggle to attract clients and charge what they are worth. It doesn't have to be this way! "Guerrilla Market...

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best...

Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building strong, flexible, collaborative teamsTeam assessment...

Nobody is really sure where Fuzzball goes when he jumps the backyard fence and goes traveling.Fuzzball is an adventurous, thrill-seeking cat who loves danger.Based on a true story, with photos of the real cat and dog in story.Good, smooth, quick-reading story for children ages 2 - 8.Things to think about section at the end.Good entry-level reading book, or for reading out loudYour child will enjoy it