“One of the most important books of our modern era” –Amb. Jaime de BourbonFor anyone struggling with conflict, this book can transform you. Negotiating the Nonnegotiable takes you on a journey into the heart and soul of conflict, providing unique insight into the emotional undercurrents that too often sweep us out to sea. With vivid stories of his closed-door sessions with warring political groups, disputing businesspeople, and families in...

What would you do if the person you love became someone else?In this profoundly honest memoir, Daniel P. Shapiro shares the reality of living through his wife’s mental and physical decline caused by a devastating illness.Shapiro was a successful attorney in his early forties when his wife, Susan, suffered a brain bleed and a diagnosis that her future was uncertain. Stunned, and with three young children, the couple made the most of the few years that follow...

**“Written in the same remarkable vein as Getting to Yes, this book is a masterpiece.” —Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People• Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution •**In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating person...

Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want.Building Agreement shows you how to control the five 'core concerns' that motivate people:-- Express appreciation for what others think, feel or do-- Build affiliation and turn an adversary into a colleague-- Respect autonomy in others and gain a...

Reading Across the Disciplines offers a collection of twelve essays detailing a range of approaches to dealing with students' reading needs at the college level. Transforming reading in higher education requires more than individual faculty members working on SoTL projects in their particular fields. Teachers need to consider reading across the disciplines.In this collection, authors from Australia and North America, teaching in a variety of disciplines, explore reading in...

In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel Shapiro, an expert on the emotional dimension of negotiation. In Beyond Reason, they show readers how to use emotions to turn a disagreement-big or small, professional or personal-into a...

**** Grand Prize Winner of the 2017 Nautilus Book Award **Are you struggling to deal with conflict in your life?** In Negotiating the Nonnegotiable, Harvard negotiation expert Daniel Shapiro introduces a groundbreaking method to bridge the toughest divides—whether with family members, colleagues, or in the polarized world of politics. He reveals the hidden power of identity in fueling conflict, and presents a practical framework to reconcile even the most contentious situa...

“Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies“Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it.”—President Jimmy CarterWINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCESWe all want to get to yes, but what happens wh...

A definitive study of executive failures-why they happen and how to prevent them.There's a scenario that keeps repeating itself in today's business climate. A company is voted one of the most admired in the world. Then three or four years later, it's in dire financial trouble. A CEO is celebrated on the covers of BusinessWeek, Forbes, and Fortune. Soon after, the company is in the midst of a disastrous merger or some other fiasco.What goes wrong in these cases? Usually it s...

“A game-changer for workplace dynamics” —Eve Rodsky, New York Times bestselling author of Fair PlayThe author of The Memo helps you discover what you need to navigate every workplace communication challenge with confidence. This program is read by the author.We are living in a world of broken trust, especially in the workplace. Employees have heard too many empty promises and are unmotivated. Managers are scrambli...

No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn.The Power of a Positive No offers concr...

Brought to you by Penguin.From Marc Brackett, director of the Yale Centre for Emotional Intelligence, comes a life-changing guide for regulating how we respond to our emotions in order to transform our lives.‘Marc Brackett . . . has recently become a favoured expert of the Princess of Wales in her push to give young children a better start’ The TimesLife may be unpredictable, but how you respond doesn’t have to be.