Be mindful, empathetic, and authentic—even on-screen.Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connection...

This important resource introduces a framework for 21st Century learning that maps out the skills needed to survive and thrive in a complex and connected world. 21st Century content includes the basic core subjects of reading, writing, and arithmetic-but also emphasizes global awareness, financial/economic literacy, and health issues. The skills fall into three categories: learning and innovations skills; digital literacy skills; and life and career skills. This book is filled with vignett...

This book is an invaluable desk reference for facilitators, leaders, coaches and anyone who wants to engage in more effective learning and decision-making conversations. It offers over 1700 rich questions that you can borrow or adapt to improve your inquiry skills, and provides clear frameworks that point to when, where, and why particular questions are most useful.

Are you a good boss—or a great one?Good bosses can handle the day-to-day work of running a team. Great bosses go beyond that, finding ways to help employees become better versions of themselves as people and professionals. But as a manager, how do you reach that next level?The HBR Guide to Being a Great Boss contains practical tips and advice to help you become a more well-rounded leader, one who sparks creativity, engagement, collaboration...

Learn how you can tackle everyday leadership challenges regardless of your title, position, or authority with this insightful resourceA book about leadership for people who are not in formal or hierarchical leadership positions, Everyday People, Extraordinary Leadership provides readers with a comprehensive and practical approach to addressing leadership challenges, no matter the setting or circumstance. Esteemed scholars and sought-after consultants Jim K...

A “profound” (Cynt Marshall, CEO of the Dallas Mavericks), timely, must-have guide to understanding and overcoming bias in the workplace from the experts at FranklinCovey.Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of an Ivy League graduate over one from a state school. It can look like assuming a man is more e...

Position yourself for success.Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing Yourself (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you stay engaged, be productive, and continue to grow throughout your working life.With insights from leading experts including Susan David, Joseph Badaracco, and Laur...

INTERNATIONAL BESTSELLERThe latest edition of the gold-standard guide for leadership developmentIn the new seventh edition of The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations, best-selling leadership authors and business scholars James Kouzes and Barry Posner deliver an essential strategic playbook for effective leadership. The book’s actionable advice is grounded in robust research and deep insigh...

A timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey.Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of a red brick university graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female j...

The missing how-to manual for being an effective team leaderThe Art of Coaching Teams is the manual you never received when you signed on to lead a team. Being a great teacher is one thing, but leading a team, or team development, is an entirely different dynamic. Your successes are public, but so are your failures—and there's no specific rubric or curriculum to give you direction. Team development is an art form, and this book is your how-to guide to doin...

As we gain access to more and more knowledge and information online, the future will belong to those who are powerful, literate, curious learners. That means emphasis in classrooms must move toward helping students develop the skills, literacies, and dispositions to be powerful, self-organized learners. Teachers who are themselves master learners in new, modern contexts are crucial to making that happen.

Find out more about the development and significance of interpersonal skills and organisational behaviour in the workplace with this Global Edition.Organizational Behavior, 18th edition by Robbins and Judge, is the latest, thoroughly revised Global Edition of this industry-leading text, guiding you through the behaviours and attitudes in the environment of an organisation.The book continues its successful tradition of making latest and re...