Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies—even, cities—were inspired to turn the ordinary into the extraordinary each day.Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the orig...

Today's leaders often lack clarity and therefore the ability to execute, leaving their organizations mired in the status quo. Renowned leadership expert Mark Sanborn demystifies the essential elements of great leadership and provides a formula for leaders to achieve breakthrough success.Culture, inspiration, and emotion--these are the three new imperatives of the intentional leader. They're the focus of consistent action that a leader must take daily to lead powerf...

In Up, Down, or Sideways, Mark Sanborn, author of the bestselling book The Fred Factor, prepares you for life’s inevitable cycles of up and down—and, too often, sideways. We tend to be surprised when downturns hit us and treat them as the exception—and when times are good, we act as if they will never change. In this book, Mark shows us what we should always be doing to be prepared for these cycles and events in our lives in order to make the most of them. Mark tells his ...

You may honestly be able to say (and have others say about you) that you are the absolute best in your field--the best athlete, scholar, CEO, parent, mathematician, teacher, mechanic . . . whatever it is that you fill out the “occupation” box with. But being the best at something only means you are better than everyone else. It doesn’t mean you are the best you. Your potential is higher than where you are right now.Leadership expert and international bestselling author of The Fred Factor a...

Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself and welcomed him to the neighbourhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it. Fred's answers inspired him to develop motivational seminars promoting Fred's attitude and approach to life. To embody the Fred philosophy is to realise and...

'Despite popular myth, leaders - whether titled or untitled - aren't born. They learn how to lead. The real test of leadership is: if you had no title or ability to reward or penalize others, could you still get them to follow you?'In this powerful follow-up to The Fred Factor, world-renowned motivational speaker Mark Sanborn explains how each of us can be a leader whatever we do – regardless of our title or position. He sets down the key skills that genui...

Whether you want to impress people at work or inspire your family and friends, bestselling author and acclaimed speaker Mark Sanborn will show you how to make your performance bigger, better, bolder and worthy of an encore.Every day, at work and at home, we are called on to perform, but is it possible to make the important performances outstanding? Leadership expert Mark Sanborn says 'yes!' and in The Encore Effect he demonstrates how anyone can cultivate the traits shared...

Do you want to radically disrupt your mindset and think bigger? Do you feel it on your fingertips, just out of reach? Do you find yourself striving to break through the seams to success but just can’t push through the box you live in?The real you has an urge—and ability—to live in a much larger way. Transform your thoughts, your life, and your actions to achieve greatness … one thought at a time. This powerful audio program featuring top motivational speakers and thought leaders wi...

Leading a team through periods of rapid change can be a leader's toughest problem. Discover the secrets that leaders like Steve Jobs had to learn: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees. Explore the barriers to change and where they come from, and gather the tools to overcome the natural human resistance to change. How you lead your team will shape the direction of your company...

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest custo...

Next to food and clothing, achieving personal and professional success is rated at the very top of the hierarchical order of human needs. Everybody wants to be somebody! In this ultimate success book that includes timeless information for generations to come, the author has meticulously chronicled proven skills, strategies, and secrets that, if regularly followed, will empower the listener to live the life that they imagine. Just like your car's or phone's GPS, these life navigation skills...

The ability to create positive change is a critically important skill for successful leaders, yet many change initiatives fail. Why? In this idea packed presentation, leadership expert Mark Sanborn explains the 12 most common reasons why organizational change fails and the skills you can use as a leader to succeed.